NAKEBA MASON

• Implemented robust governance structures to ensure consistency in approach across all facets of the organization''s transformation journey.
• Developed comprehensive training programs to support employees during transformation initiatives, resulting in higher adoption rates and minimized resistance.
• Influenced senior leadership buy-in for critical change initiatives through persuasive presentations and data-driven insights.
• Streamlined organizational restructuring efforts for smoother transitions, utilizing deep understanding of business needs and employee concerns.
• Developed change management metrics for tracking progress and identifying areas of improvement, leading to overall organizational success.
• Established efficient monitoring systems to track progress of change projects, ensuring timely completion and alignment with business objectives.

• Providing administrative support to Project Manager/Designate of the project Team, including:

- Documentation/ Information is in alignment with Regulatory requirements

- Receives and validates the information received from the clients (internal/external) and updates the Bank’s records

- Track and follow-up on the status of outstanding information

• Responsibility for issue analysis, including tracking through to resolution – redirecting and escalating as required.
• Providing vendor support including requesting hardware/software/licensing specifications/validating with relevant technical resources
• Requesting and distributing quotations/providing cost comparison analysis
• Maintains correspondence, memos, minutes and reports related to the various project initiatives of the designated CCO segment group
• Assists with the coordination of meetings, including uploading of decks or distribution of papers as required for the designated CCO group initiatives.
• Composes moderately complex letters, memorandums and reports on various project initiatives on behalf of the designated CCO group, identifying required information, researching background information and gathering it from appropriate sources.
• Designs presentations to support project initiatives under the designated CCO group
• Supports coordination of conference engagements or speaker events and client invitations as applicable related to any business development initiatives

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed travel expenses for executive team and senior management group.
• Answered high volume of phone calls and email inquiries.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Supported project management with task delegation, progress tracking, and deadline monitoring to ensure timely completion.
• Coordinated Teams/Zoom calls across multiple time zones.

• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
• Greeted incoming office visitors, answered questions and directed individuals to office locations
• Assisted in event set-up according to instructions, guaranteeing readiness within strict schedules
• Managed event calendar and planning stages to effectively handle as many as bookings per month
• Set up event facilities and equipment, cleaned areas and organized supplies.
• Helped with administrative support by managing incoming calls, coordinating files and sorting mail.

• Collect, examine, and organize evidence and other documents for attorney review and case preparation
• Draft and proofread correspondence and legal documents, such as pleadings and contracts
• Answer incoming calls, providing information, transferring calls and taking messages as necessary
• Coordination of incoming and outgoing mail.
• Executed record filing system to improve document organization and management.
• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
• Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.