Nadia Boyce

Bar Servers suggest, serve and sell beverages to guests seated at tables or standing in bars, cocktail lounges and during special events throughout

* Reports to assigned workstation assignment on time and properly groomed and dressed.

* Confirms venue ambiance (lighting, temperature, music)

* Greets and converses with guests to answer questions, provide information, promote drink specials and/or up-sell to premium brands. Suggests alternative drinks if drink request is not available in current inventory.

* Actively follows ServSafe responsible service of alcoholic beverages.

* Collects order from Bartender and reviews to ensure drink order is correct and is served in appropriate glass and adds appropriate garnish. Discusses discrepancies with Bartender to complete the order. Places glasses on tray, and serves to guests with cocktail napkins.

* Accurately computes bill and presents for payment. Collects charge card for drinks served and inputs accurate data in the point-of-sale system. Calculates tips, discounts, percentages and refunds as needed. Presents statement to guest for signature and collects payment.

* Takes orders for and serves light meals and hors d'oeuvres.

* Ensures stations and/or tables are clean, orderly and properly set with matches, clean ashtrays and beverage menus, etc. Removes empty or dirty glasses and bottles and returns them to the bar or galley.

* Works independently and without immediate supervision. Promotes teamwork and provides on-the-job training to Bar Utility personnel to strengthen their current performance.

* May perform Bar Server duties during special events and parties not located in the bars or lounges. May work in outside weather conditions and is occasionally exposed to wet and/or humid conditions.

* Provides assistance for the set up, service and break down for private functions and weddings.

* At the beginning and ending of each shift, completes side duties that include preparing the areas for service and ensuring proper closing procedures.

* Assists in the restocking of the bar locations and provision areas.

* Attends additional trainings for specialty locations such as Ben & Jerry, Café Latte-tudes, Boleros and works the area per the schedule.

* Attends meetings, training activities, courses and all other work-related activities as required.

* Performs related duties as required. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

- Interacting with guests or fellow shipboard employees and/or being in the presence of guest contact and crew areas
- Greeting and conversing with guests to answer questions, provide information, and promote drink specials and/or up-sell to premium brands.

- Bar Servers also suggest alternative drinks if drink request is not available in current inventory.

- provide excellent customer service and ensure all guests safety comes first when serving alcoholic beverages.

- Bar Servers follow cleaning standards such as USPH and HACCP guidelines, ServeSafe, environmental, and workplace safety policies and procedures.
- Participating in all safety training sessions and drills

• Greet guests and confirm reservations
• Provide excellent customer service and attention to detail
• Maintain high ethical standards and professionalism
• Represent the company with integrity and dedication
• Multitask and prioritize as necessary to meet customer needs
• Maintain updated knowledge of assets specific to the company’s needs
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guest
• Develop the guest's activities and reservation itineraries base on correspondence through phone and email interaction
• Receive and redirect mail, phone calls, packages, etc
• Ensure that guest spaces and lobby are clean and tidy at all times
• Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
• Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
• Maintain inventory of supplies and order new stock as needed

• List of Duties
• Greeting customers as they walk into the club house
• Helping guests with reservations and guiding them to their table
• Giving guests accurate wait time estimates and seating them in the waiting area
• Providing customers with menus and answering any initial questions they may have
• Optimizing seating at different tables to ensure even workload for wait staff
• Answering phones and scheduling reservations with large parties
• Training inexperienced staff if required
• Providing the restaurant with creative input and ideas on how to improve certain aspects of the service
• Maintaining restrooms throughout the shifts

• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g
• Parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests
• Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to company specifications for guests at the bar and in the restaurant
• Helping guests be aware of and choose menu items, taking orders and making guests feel taken care of during their visit
• Keeping the bar stocked and clean while always providing friendly and attentive service
• Adhering to company standards for serving alcoholic beverages