Mykena Rock
Content, St. Lucy
Summary
Developed expertise in financial processes and compliance within structured environment, seeking to transition skills into new field. Demonstrated ability to ensure accurate and timely settlement processes while maintaining regulatory standards. Looking to apply analytical and problem-solving skills to new and challenging role.
Overview
3
3
years of professional experience
Work History
Settlement Officer
First Citizens Bank
10.2023 - Current
- Initiated proactive problem-solving measures by anticipating potential challenges within the settlement process and taking appropriate action.
- Ensured accuracy and compliance in all documentation related to settlements.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Reduced errors in settlement documents by implementing a thorough review process before final submission.
Customer Service Representative
First Citizens Bank
02.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor Of Social Science - Economics And Finance
University of The West Indies Cave Hill
10.2021
Queen's College
Husbands, St. James06.2018
Skills
- Strategic Thinking
- Interpersonal abilities
- Technical knowledge
- Time Management
- Attention to Detail
- Problem-solving abilities
- Collaboration and Teamwork
- Excellent Communication
Timeline
Settlement Officer
First Citizens Bank
10.2023 - Current
Customer Service Representative
First Citizens Bank
02.2022 - 09.2023
Bachelor Of Social Science - Economics And Finance
University of The West Indies Cave Hill
Queen's College
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