Milan Kazanovic
Maitre d'Hotel
Loznica
Summary
Ambitious Maitre d'Hotel with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Customer-focused with 4 years of fine dining experience and strong knowledge and interest in food and beverages. Establishes rapport with guests by providing exceptional hospitality to meet highest standards. Assesses and adapts to current practices to complete tasks faster and more efficiently and motivates teams to sustain exceptional levels of performance.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Maitre D'
Scylla AG
09.2022 - Current
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Restaurant Waiter
Scylla Gastro
03.2022 - 09.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Assistant Restaurant Manager
Hotel Vidikovac
10.2021 - 03.2022
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Head Waiter
Hotel Perla
05.2020 - 10.2020
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed food resources, memorized orders, and coordinated customer service.
- Trained staff members on use of POS system.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Bar Manager
Café Bar Flamingo
04.2019 - 05.2020
- Take care of bar area and making drinks including cocktails, mocktails and all other kinds of drinks regarding by guests orders.
- Taking beverage orders and serving them to guests on a timely manner.
- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations.
- Always respond to guest requests in a timely, friendly and efficient manner.
- Making evidence of bar stock, weekly reports regarding costs, supply orders if needed.
- Taking care of employees, hiring new associates.
- Ensure staff is following all food control and safety regulations
- Create employee schedules based on expected customer numbers
Education
High School Diploma -
JU Srednjoskolski Centar "Petar Kocic"
Zvornik 04.2015 - 01.2019
Skills
Team management
Food safety awareness
Reservation management
Strong leadership
Table setting
Food safety
Complaint handling
Interactive communication skills
Restaurant operations
Kitchen staff coordination
Upselling
Personal Information
- Date of Birth: 02/12/00
- Engaged
- Driving License: B class
Summary - Profession
Maitre d'Hotel
Timeline
Maitre D'
Scylla AG
09.2022 - Current
Restaurant Waiter
Scylla Gastro
03.2022 - 09.2022
Assistant Restaurant Manager
Hotel Vidikovac
10.2021 - 03.2022
Head Waiter
Hotel Perla
05.2020 - 10.2020
Bar Manager
Café Bar Flamingo
04.2019 - 05.2020
High School Diploma -
JU Srednjoskolski Centar "Petar Kocic"
04.2015 - 01.2019
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