Summary
Overview
Work History
Skills
References
Hobbies and Interests
Personal Information
Formal Qualifications
Timeline
Generic
Mesha Thompson

Mesha Thompson

St Michael

Summary

I am an enthusiastic and professional customer service representative, who enjoys being part of a successful and productive team. I am quick to gasp new ideas and concepts, and use my initiative to develop creative solutions to solve problems. Under pressure, I possess the ability to remain calm and focused, leading teams to provide extraordinary services and products. Detail-oriented team player with strong organizational skills.

Overview

18
18
years of professional experience

Work History

Senior Restaurant Supervisor

Port Ferdinand and St. Peters Bay Mina Barbados Hospitality
12.2014 - Current
  • Providing guest with an exceptional dining experience and quality service
  • Managing the daily shift operations ensuring the efficient running of shift
  • Increased customer satisfaction by implementing new service protocols and staff training programs.
  • Managed daily operations, ensuring smooth workflow and top-quality customer service.
  • Reduced food waste by monitoring inventory levels and ordering supplies based on demand predictions.
  • Developed successful marketing campaigns to attract new patrons and increase overall revenue.
  • Collaborated with executive chef to design innovative menu options that catered to diverse tastes.
  • Coordinated special events and private parties, providing exceptional experiences for guests.
  • Implemented cost-saving measures in food sourcing, reducing expenses without sacrificing quality.
  • Enhanced employee morale through regular performance evaluations, constructive feedback, and recognition of accomplishments.
  • Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
  • Analyzed sales data to identify trends in patron preferences and strategically adjust menu offerings accordingly.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Organizing schedules and doing payroll
  • Answer customer's questions on menu items, ingredients and the differences between dishes
  • Help guest with their inquiries and resolved issues promptly
  • Train new staff on restaurant guidelines and policies, good customer service and computer system.

Butler

One Sandy Lane
03.2015 - 12.2023
    • Provide quality and personalized service to guest
    • Work fast and efficient with my fellow team members to assure each event goes smoothly
    • Follow-up and ensure that the guest, request is met in a timely manner
    • Handle guest luggage and other baggage's
    • Greet and escort guest to their rooms.
    • Enhanced guest experiences by providing personalized and attentive services as per their preferences.
    • Ensured seamless operations in the household by efficiently managing day-to-day tasks, including cleaning, cooking, and laundry.
    • Cultivated relationships with vendors and suppliers to secure top-quality products at favorable prices for the household''s needs.
    • Safeguarded valuable assets within the home by implementing security measures and protocols when necessary.
    • Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.

Head Waitress

The Rosseau A JW Marriotts Resort & Spa (Canada)
05.2011 - 11.2014
    • Ensuring that the food beverage order is taken efficiently and accurately
    • Servicing guest in the restaurant to company standards, exceeding their expectations
    • Ordering of weekly stock
    • Trained staff members on use of POS system.
    • Improved customer satisfaction by providing attentive and friendly service to patrons.
    • Enhanced dining experience through expert menu knowledge and personalized recommendations.
    • Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
    • Trained new staff members on restaurant policies, procedures, and customer service standards.
    • Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
    • Developed strong relationships with regular customers, fostering loyalty to the establishment.
    • Assisted management in updating menus seasonally while considering feedback from both customers and staff members.

Room Service Waitress

The Crane Resort Hotel
08.2009 - 04.2011
  • Taking customer orders and delivering food and beverages
  • Provide daily amenities and services to required guest rooms
  • Ensure that all room service dishes are pick up on time
  • Warrant high service standards while building professional rapports with guests.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Supervisor

E-Menus & Services Carib
06.2006 - 05.2010
  • Provide timely, friendly and efficient service
  • Ensured Cleanliness and maintenance of equipment being used
  • Managing daily stocks and supplies
  • Attend to guest's relations for Villas managed under company
  • Ensuring guest has the best in room dining Experience
  • Delivered daily Amenities to required guest rooms.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Food & Beverage Café' Attendant

Blue Mountain Resort (Canada)
12.2008 - 03.2009

    • Making sure guest are satisfied with the meal to the fullest, leaving them with a good experience
    • Cash handling, customer service, balance drawer and place orders for inventory
    • Mixing cocktails
    • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
    • Reduced wait times for customers by quickly processing orders and payments with accuracy.

Skills

  • Labor Management
  • Operational Efficiency
  • Cost Control
  • Menu development
  • Shift Management
  • Point of Sale (POS) system operation
  • Payroll Administration
  • Problem-solving abilities
  • Staff Scheduling
  • Guest Relations
  • First Aid Training

References

  • Deon Marshall, Manager, Casa De Pablo, 1(246) 261-6708
  • Dwayne Greaves, Head Butler, The Great House, 1(246) 250-3719

Hobbies and Interests

  • Reading
  • Traveling
  • Meeting new people
  • Food and Beverage advance service techniques
  • Music and Documentaries

Personal Information

  • Date of Birth: 07/16/86
  • Gender: Female

Formal Qualifications

  • University of Illinois - Managing the Organization


  • University of California - Irvine, Fundamentals of Management


  • Bocconi University - Food and Beverage Management


  • Barbados Institute of Management and Productivity - Supervisor Management


  • The Grantley Adams Secondary - Caribbean Examination Council- General Proficiency, English language, Mathematics, Social studies, History, Accounts, Office Procedures

Timeline

Butler

One Sandy Lane
03.2015 - 12.2023

Senior Restaurant Supervisor

Port Ferdinand and St. Peters Bay Mina Barbados Hospitality
12.2014 - Current

Head Waitress

The Rosseau A JW Marriotts Resort & Spa (Canada)
05.2011 - 11.2014

Room Service Waitress

The Crane Resort Hotel
08.2009 - 04.2011

Food & Beverage Café' Attendant

Blue Mountain Resort (Canada)
12.2008 - 03.2009

Supervisor

E-Menus & Services Carib
06.2006 - 05.2010

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Mesha Thompson