Melissa Holder
Bridgetown
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dynamic professional with a proven track record at Crucible International, excelling in claim adjudication and underwriting support. Skilled in client relationship management and data entry, I consistently enhanced customer satisfaction and streamlined processes. Adept at utilizing software tools, I effectively maintained accurate records and improved operational efficiency.
Overview
17
17
years of professional experience
Work History
Claim Adjudicator
Crucible International
07.2025 - Current
- Processed medical insurance claims efficiently to ensure timely adjudication and customer satisfaction.
- Reviewed claim documents for accuracy, identifying discrepancies and ensuring compliance with policy guidelines.
- Utilized claims management software to track case status and maintain detailed records of adjudication decisions.
- Adhere to company quota deadlines
Underwriting Assistant
Crucible International
02.2020 - 01.2025
- Reviewed and analyzed insurance applications to assess risk and determine coverage options.
- Collaborated with underwriters to gather necessary documentation for policy issuance.
- Maintained accurate records of underwriting decisions and client interactions in management systems.
- Assisted in developing underwriting guidelines to improve efficiency and consistency across processes.
Administrative Assistant
Omni Insurance Agency Inc
11.2018 - 05.2020
- Managed scheduling and calendar coordination for executive team, ensuring efficient use of time.
- Responded to client inquiries promptly, enhancing customer satisfaction and retention.
- Maintained organized filing systems, improving document retrieval efficiency by streamlining processes.
- Assisted in preparing reports and presentations, contributing to effective communication within teams.
- Coordinated office supplies inventory, optimizing procurement processes to reduce costs.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Front Desk Receptionist
Melbourne Guest House
08.2017 - 10.2018
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room bookings using property management software to optimize occupancy rates.
- Maintained accurate records of guest information and billing details for seamless transactions.
- Monitored lobby area, ensuring cleanliness and organization to create welcoming environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Production Worker
COEM Limited
05.2009 - 06.2012
- Operated machinery to ensure efficient production line flow.
- Conducted quality checks to maintain product standards and specifications.
- Collaborated with team members to enhance workflow efficiency and productivity.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
Education
No Degree - Information Technology
Springer Memoral Secondary School
Government Hill, St. Michael08-2009
Skills
- Client relationship management
- Customer service
- Client rapport
- Active listening
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Complaint handling
Additional Information
References can be provided upon request
Timeline
Claim Adjudicator
Crucible International
07.2025 - Current
Underwriting Assistant
Crucible International
02.2020 - 01.2025
Administrative Assistant
Omni Insurance Agency Inc
11.2018 - 05.2020
Front Desk Receptionist
Melbourne Guest House
08.2017 - 10.2018
Production Worker
COEM Limited
05.2009 - 06.2012
No Degree - Information Technology
Springer Memoral Secondary School