Meisha Chadderton
112 Bagatelle Terrace
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Retail Team Lead
Digicel Barbados Ltd
Barbados
08.2022 - Current
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Evaluated employee performance regularly through observation and feedback discussions to promote continuous improvement.
- Assisted in recruitment efforts, interviewing potential candidates and selecting top talent for the team.
- Enhanced team efficiency by delegating tasks according to individual strengths and abilities.
- Conducted thorough staff training sessions on new products, promotions, policies, or procedures to ensure consistent knowledge across the team.
- Collaborated with management to develop strategic plans for improving store performance and reaching sales targets.
Retail Sales & Service Representative
Digicel Barbados Limited
09.2016 - 08.2022
- Direct responsibility for receiving and analyzing queries from customers as well as accurately and thoroughly categorizing and logging queries
- Communicate clearly and effectively with customers and manage in store traffic to reduce wait time
- Accurately compile and submit End of Day, Sales and requisite reports
- Plan and organize personal sales strategies to achieve assigned goals and targets
- Continuously seek and capitalize on opportunities to exceed expectations of customers through understanding and effectively resolving customer impacting issues in a professional and result-oriented manner at first point of contract
- Provide telephone support services to customers via inbound calls, call-backs and follow ups to over 40 customers per day.
- Direct responsibility for receiving and analyzing queries from customers as well as accurately and thoroughly categorizing and logging queries.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management processes by organizing stockroom procedures and optimizing product placement on the sales floor.
- Evaluated employee performance regularly through observation and feedback discussions to promote continuous improvement.
- Conducted thorough staff training sessions on new products, promotions, policies, or procedures to ensure consistent knowledge across the team.
- Monitored daily sales reports to track progress toward goals, identifying opportunities for improvement or corrective action as needed.
- Enhanced team efficiency by delegating tasks according to individual strengths and abilities.
- Collaborated with management to develop strategic plans for improving store performance and reaching sales targets.
Brand Ambassador
Massy Card Barbados Limited
07.2016 - 09.2016
- Representing brand positively in multitude of settings
- Participating in event marketing
- Generating brand awareness through word-of-mouth marketing
- Providing feedback and insight on new products/services
- Promoting brand via personal social media accounts.
Store Supervisor
Topflight Clothes & Apparel
07.2015 - 01.2016
- Assist other store employees with their work
- Train and evaluate trainees
- Check flow of store from time to time
- Check products before opening and closing of store
- Encode delivered or ordered materials or products
- Assist customers with their demands, suggestions and complaints.
Passenger Service Agent Intern
American Airlines
06.2013 - 09.2013
- Responsible for dealing with passenger enquiries about flight departures and arrivals
- Responsible for providing boarding passes and luggage labels
- Responsible for weighing baggage and collecting any excess weight charges
- Responsible for taking care of people with special needs, and unaccompanied children.
Room Attendant Intern
The Crane
12.2011 - 01.2012
- Responsible for cleaning of guest rooms to standard as assigned
- Responsible for providing excellent customer service as for standards of hotel
- Responsible for courteously and promptly responding to guest requests.
Education
Bachelor’s Degree - Social Science, Hospitality and Tourism Management
University of The West Indies Cave
Barbados2014
Associates Degree - Applied Science, Tourism & Travel
Barbados Community College (BCC)
Barbados2012
Coleridge & Parry School
St.Peter 2010
Skills
- Ability to work well with others
- Strong organizational skills
- Ability to meet tight deadlines
- Ability to adapt to new surroundings and conditions
- Confident approach to any task/objective
- Ability to multi-task and deliver against competing priorities
- Ability to strive in fast-paced and demanding service environment
- Always try to be punctual
- REFERNCES:
- Marlon Payne
- Supervisor
- Digicel Barbados Limited
- 2nd Floor Williams Tower Williams Industries Complex, St Michael
Timeline
Retail Team Lead
Digicel Barbados Ltd
08.2022 - Current
Retail Sales & Service Representative
Digicel Barbados Limited
09.2016 - 08.2022
Brand Ambassador
Massy Card Barbados Limited
07.2016 - 09.2016
Store Supervisor
Topflight Clothes & Apparel
07.2015 - 01.2016
Passenger Service Agent Intern
American Airlines
06.2013 - 09.2013
Room Attendant Intern
The Crane
12.2011 - 01.2012
Bachelor’s Degree - Social Science, Hospitality and Tourism Management
University of The West Indies Cave
Associates Degree - Applied Science, Tourism & Travel
Barbados Community College (BCC)
Coleridge & Parry School