Maureen Bacchus
Executive Personal Assistant
St. Philip
Summary
Highly organized and results-driven administrative professional with proven experience providing high-level executive support and managing daily operations within fast-paced environments. Skilled in coordinating complex schedules, streamlining office systems, and ensuring seamless communication across departments. Adept at handling confidential information with discretion, preparing reports and correspondence, and supporting strategic decision-making. Demonstrates strong leadership, interpersonal, and problem-solving skills with a focus on efficiency, accuracy, and professionalism. Committed to delivering exceptional administrative and operational support that enhances organizational productivity and performance.
Overview
28
28
years of professional experience
1
1
Certification
Work history
East Operations Manager
The Crane Resort
Crane, St. Philip
07.2022 - Current
- Oversees the resort’s daily operations to drive efficiency, productivity, and overall performance.
- Aligns cross-functional teams to achieve strategic company objectives and deliver consistent results.
- Streamlines workflows and procedures to enhance operational effectiveness and reduce inefficiencies.
- Implements measures to elevate service quality and operational standards across all departments.
- Directs and enforces health and safety protocols to maintain a secure and compliant work environment.
- Manages inventory levels to prevent stock shortages and overstocking, ensuring optimal resource use.
- Promotes innovation and collaboration by fostering a supportive, solution-focused team culture.ive environment.
Lab Manager
The Crane Resort
Crane, St. Philip
10.2020 - 06.2022
- Partnered with government agencies and international organizations to establish the Barbados COVID-19 Laboratory and multiple testing sites across the island.
- Collaborated with the Best-dos Santos Public Health Laboratory to ensure full compliance with governmental standards for processing and handling clinical samples and data.
- Maintained current knowledge of industry developments, travel testing protocols, and evolving health regulations.
- Facilitated effective communication among Lab Technicians, Administrators, hotel management, and staff to ensure seamless coordination of operations.
- Supervised recruitment, training, and professional development initiatives to enhance laboratory performance and efficiency.
- Oversaw the daily operations of the laboratory and testing facilities, ensuring accuracy, safety, and quality control in all processes.
Executive Assistant to Managing Director
The Crane Resort
Crane, St. Philip
01.2010 - 09.2020
- Delivered comprehensive administrative and personal support to the Managing Director while upholding the highest standards of confidentiality and professionalism.
- Supported the broader executive team and held primary responsibility for managing the resort’s essential licensing processes.
- Managed complex scheduling, prioritized competing demands, and coordinated meetings, travel arrangements, and events to ensure seamless daily operations.
- Prepared and reviewed reports, presentations, and correspondence; anticipated the Managing Director’s needs and ensured timely execution of key priorities.
- Acted as the primary liaison between the Managing Director and internal/external stakeholders, exercising sound judgment, discretion, and diplomacy.
- Supported board and executive meetings by preparing agendas, compiling materials, recording minutes, and managing all logistical arrangements.
- Facilitated cross-departmental communication to improve operational efficiency, alignment, and information flow.
- Oversaw administrative systems, including document control, petty cash management, and office supply coordination.
- Assisted with strategic projects, corporate initiatives, and event coordination to support overall organizational goals.
Food and Beverage Assistant
The Crane Resort
Crane, St. Philip
03.2008 - 12.2009
- Provided administrative support to the Restaurant Manager and the Executive Chef who managed six restaurants and bars.
- Demonstrated exceptional customer service by promptly answering calls, responding to internal and external communication and assisting on the floor as needed.
- Assisted in inventory management for efficient stock control and minimized potential service delays.
- Worked with a select team to implement waste reduction and recycling initiatives and ensured compliance of health and food safety standards.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
Office Administrator
R D Construction
Lower Estate, St. George
11.2005 - 01.2008
- Undertook office duties inclusive of secretarial tasks, payroll, the preparation of national insurance, quotations, invoices, ordered supplies and liaised with customers and suppliers about receivables and payables.
- Coordinated meetings and appointments for the management team and organized business travel arrangements for the Managing Director.
- Answered a high-volume of telephone calls, prioritized tasks and responded to customer queries in an efficient manner.
- Maintained a clean and organized office space for staff and customers.
- Organized the filing system and maintained records and documentation in alignment with company policies.
- Replenished office materials such as snacks, printer supplies, paper, office supplies, etc.
- Managed petty cash reimbursements and reconciliation.
Accounts Receivable Clerk
Barbados Beach Club
Maxwell Coast Road, Christ Church
04.2004 - 10.2005
- Maintained confidentiality of all business and customer information.
- Promptly addressed queries and fostered positive relationships to expedite payments.
- Monitored accounts to proactively identify and manage any issues and followed up on outstanding invoices.
- Updated accounting records with new payments, balances and customer information and verified the billing data.
- Prepared invoices, generated and distributed account statements.
- Kept up-to-date general ledger, balancing out transactions.
Proofreader
RR Donnelly
Wildey, St. Michael
05.1998 - 04.2004
- Maintained a high level of confidentiality.
- Developed a solid understanding of industry terminology through regular comprehensive proofreading tasks.
- Reviewed documents for spelling, grammar, punctuation and formatting errors and identified them by marking them with standard proofreading symbols that provided clear directions for revisions.
- Prioritized, proofread and edited numerous documents daily to achieve productivity targets and meet deadlines.
- Proofread financial documents, eliminating potential misinterpretations due to errors.
Education
Certificate of Higher Education - Tourism Management
Barbados Institute of Management and Productivity
BIMAP Drive, Wildey, St. Michael 09.2025 -
Certificate of Higher Education - Corporate Administration
The University of the West Indies Open Campus
Pine East/West Boulevard, St. Michael 09.2012 - 12.2013
Diploma of Higher Education - Level 3 Private Secretary's Diploma
Barbados Community College
"Eyrie", Howell's Cross Road, St. Michael 09.2007 - 12.2008
Diploma of Higher Education - Typewriting
Barbados Community College
"Eyrie", Howell's Cross Road, St. Michael 09.2007 - 12.2009
GCSEs - Business
Caribbean Examinations Council
Prince Road, Pine Plantation Road, St. Michael 09.1994 - 08.1998
Certificate of Higher Education - Personnel Management
Barbados Institute of Management and Productivity
BIMAP Drive, Wildey, St. Michael 01.2007 - 04.2007
Skills
- Resilience in high-pressure situations
- Customer relationship management
- Takes the initiative
- Time management skills
- Interpersonal skills
- Health and safety compliant
- Leadership abilities
- Implementation of sustainability practices
Significant executive support experience
Proficiency in Microsoft Office
Strong verbal and written communication skills
Exceptional organizational skills and attention to detail
High degree of professionalism in dealing with a diverse group of people both internally and externally
Makes appropriate, informed decisions regarding priorities and available time
Ability to complete a high volume of tasks and projects with little or no supervision
Ability to respond with the appropriate level of urgency to situations and events that require quick responses or action
Ability to maintain a high level of integrity and discretion in handling confidential information
Ability to function effectively in a fast paced environment and switch focus as needed at a moment's notice
Affiliations
- Volunteer with Precious Touch Foundation and Variety, the Children Charity
- Hiking, creative and outdoor activities that force me to think outside the box and try something new e.g paint and sip, joining a snorkel club although I can't swim, doing a pottery class
Certification
American Hotel & Lodging Educational Institute Certified Hospitality Supervisor 2009
Timeline
Certificate of Higher Education - Tourism Management
Barbados Institute of Management and Productivity
09.2025 -
East Operations Manager
The Crane Resort
07.2022 - Current
Lab Manager
The Crane Resort
10.2020 - 06.2022
Certificate of Higher Education - Corporate Administration
The University of the West Indies Open Campus
09.2012 - 12.2013
Executive Assistant to Managing Director
The Crane Resort
01.2010 - 09.2020
Food and Beverage Assistant
The Crane Resort
03.2008 - 12.2009
Diploma of Higher Education - Level 3 Private Secretary's Diploma
Barbados Community College
09.2007 - 12.2008
Diploma of Higher Education - Typewriting
Barbados Community College
09.2007 - 12.2009
Certificate of Higher Education - Personnel Management
Barbados Institute of Management and Productivity
01.2007 - 04.2007
Office Administrator
R D Construction
11.2005 - 01.2008
Accounts Receivable Clerk
Barbados Beach Club
04.2004 - 10.2005
Proofreader
RR Donnelly
05.1998 - 04.2004
GCSEs - Business
Caribbean Examinations Council
09.1994 - 08.1998