Marvin Allen
May Pen
Summary
Dynamic professional with a proven track record in kitchen management and customer service excellence, notably at Teleperformance. Expert in culinary trends and customer satisfaction, blending knife skills with active listening to enhance guest experiences. Achieved significant loyalty growth by resolving complaints with empathy and maintaining high sanitation standards. Skilled in inventory control and staff training, fostering a positive and efficient work environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Cook
Murry's Food
12.2021 - 12.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Assistant Chef
Mothers Patty
06.2020 - 11.2021
- Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
- Assisted head chef in cooking dishes according to ingredients.
- Chopped ingredients and garnishes.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
- Enhanced guest satisfaction by consistently preparing and presenting high-quality dishes in a timely manner.
Kitchen Supervisor
Juici Patties
02.2017 - 03.2020
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
Education
Certification - Pharmacy
Distinction College
Spanish Town, Jamaica05.2022
Certification - Food Preparation
Heart Trust, NTA
Four Paths, P.O, May Pen , Clarendon06.2017
High School Diploma -
Lennon High School
Mocho P.O, May Pen , Clarendon07.2015
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Ingredient Selection
Food Preparation
Knife Skills
Culinary Trends
Kitchen Management
Inventory Control
Operations Management
Staff Training
Food presentation
Timeline
Customer Service Representative
Teleperformance
03.2022 - Current
Cook
Murry's Food
12.2021 - 12.2021
Assistant Chef
Mothers Patty
06.2020 - 11.2021
Kitchen Supervisor
Juici Patties
02.2017 - 03.2020
Certification - Pharmacy
Distinction College
Certification - Food Preparation
Heart Trust, NTA
High School Diploma -
Lennon High School
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