Mark Miller
Bridgetown,Barbados
Summary
Dynamic Operations Leader with a proven history in streamlining processes that significantly reduce costs while enhancing organizational efficiency. Expertise in independent decision-making and sound judgment has consistently driven positive outcomes for company success. Committed to fostering innovative solutions that promote growth and sustainability, with a strong focus on improving HR systems and employee engagement. Notable achievements include enhancing HR processes and boosting overall performance through strategic consulting services.
Overview
24
24
years of professional experience
Work History
Consultant - HR
Leata Hr Solutions
Bridgetown, St. Philip
09.2024 - Current
- Provided guidance on recruitment, selection, evaluation, disciplinary actions, terminations, and other employee relations issues.
- Developed and implemented HR policies and procedures.
- Assisted in developing performance management systems for employees.
- Advised managers on labor law compliance matters such as wage and hour laws, equal employment opportunity laws.
- Reviewed existing compensation plans and recommended changes when needed.
- Coordinated onboarding activities for new hires including orientations and introductions.
- Provided coaching services to help managers become better leaders.
- Created and implemented highly effective and individualized human resource solutions for clients.
Assistant Operations Manager
Mango Bay Group of Companies
Bridgetown, Barbados
05.2023 - 08.2024
- Monitored employee productivity to enhance overall performance.
- Coached team on techniques for delivering exceptional customer service.
- Collaborated with General Manager to address operational challenges.
- Instructed employees on effective collaboration to complete daily tasks.
- Introduced innovative solutions to optimize workflows.
- Optimized inventory processes to align supply needs with budget constraints.
- Worked with purchasing and production departments to ensure quality standards.
- Documented data, shortages, and discrepancies to maintain up-to-date records.
Group Human Resources Manager
Mango Bay Group of Companies
Bridgetown, Barbados
07.2021 - 04.2023
- Boosted employee engagement through unique events.
- Facilitated staff orientation programs to enhance team collaboration.
- Conducted onboarding sessions to enhance new hires' job knowledge.
- Oversaw employee claims related to performance issues and harassment.
- Managed payroll and benefits for employees across multiple locations.
- Assessed onboarding programs and advised upper management on enhancements.
- Collaborated with managers to ensure adherence to organizational policies.
Warehouse Manager
Armstrong Healthcare Inc.
Bridgetown, Barbados
07.2013 - 03.2020
- Recommend optimal transportation modes, routing, equipment, or frequency
- Establish or monitor specific supply chain-based performance measurement systems
- Create policies or procedures for logistics activities
- Plan or implement material flow management systems to meet production requirements
- Maintain metrics reports, process documentation, customer service logs, or training or safety records
- Resolve problems concerning transportation, logistics systems, import or exports, or customer issues
- Participate in career management processes, such as selection, qualification, or performance evaluation
Property Manager
Lasco Barbados
Christ Church, Barbados
07.2013 - 09.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
- Completed final move-out walk-throughs with tenants to identify required repairs
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards
- Manage the upkeep of the property until the property was sold
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Introduced prospective tenants to types of units available and performed tours of premises
Operations Manager
Lasco Barbados Limited
Bridgetown, Barbados
01.2009 - 01.2013
- Accomplishes company operations human resource objectives by recruiting, orientation and training
- Communicating job expectations, planning, monitoring, appraising and reviewing job contributions: and enforcing policies and procedures
- Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
- Securing property by developing protection and access policies and procedures
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Human Resource Officer
SBI Distribution Inc.
Barbados, Barbados
01.2007 - 01.2009
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations
- Drafted and documented employee handbook and company policies to reduce compliance risks
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages
Passenger Service Agent
Seawell Air Services Limited
01.2004 - 01.2007
- Worked in all areas as it relates to the operations of flights coming in and leaving the Grantley Adams International Airport
- This would include boarding and deplaning of passengers, assist with lost luggage
- It also consists of training of new employees that would join the Company
Assistant Marketing Manager
Gote Properties Inc. (Sheraton Mall)
01.2003 - 01.2004
- Create and design/layout for ads, which include creating a storyboard for commercials
- Conducting training as well as produce training materials, presentations and handouts
- Liaise with shop operators, organize outside broadcastings, organize mall competitions as well as produce sample catalogues for Oran Limited - being an associated company
Environmental Manager
Coconut Court Beach Resort
01.2001 - 01.2003
- Ensure that the Hotel's environmental policies and guidelines were followed by all staff and guest so that there was a great understanding in this area
- Ensure that the surrounding stakeholders as well as the community at large were aware of the importance of protecting the environment and the implications for the country as a whole
- Manage a team of 20 persons drawn from each department within the hotel
- Produce and present educational related materials for schools on the many ways they could protect and enhance their environment
Education
Master's Degree - Human Resource Management, Social and Human Studies
Atlantic International University
01.2019
Diploma in Business Management /Mini-MBA - Essential Management Skills, Human Resource Management, Strategy & Operations, Finance & Accounting, Marketing & Communications
International Business & Economics
01.2019
Program Diploma - Financial Management, Accounting Principles, Financial Performance, Financial Concepts, Investment Essentials
International Business Management Institute
01.2019
Diploma - Theological Studies
Bethel Bible College of the Caribbean
Barbados01.2017
Skills
- Adobe Photoshop
- Adobe Illustrator
- Microsoft Office
- Performance Tracking
- Employee supervision
- Staff training and development
- Employee relations
- Exit interviews
- HR policy development
- Benefits administration
- Onboarding and orientation
- Recruitment
Hobbies and Interests
- Baking & Cake Icing
- Decorating
- Event Planning
- Singing
- Social Work
- Travelling
References
- Brian Broomes, Information Technology Manager, Mango Bay Group of Companies, 246-836-2939, bbroomes@mangobaybarbados.com
- Simone Whittaker, Business Development Manager, Armstrong Agencies, 246-426-4040, 246-233-6171, 246-228-6303, simone@armstrong.com.bb
Awards
- President's Award For Leadership, 05/01/17
- Manager of the Year Award, 05/01/11
- Manager's Recognition Award, 05/01/10
- Pastoral Leadership Award, 05/01/04
- Environmental Manager's Award, 05/01/02
Timeline
Consultant - HR
Leata Hr Solutions
09.2024 - Current
Assistant Operations Manager
Mango Bay Group of Companies
05.2023 - 08.2024
Group Human Resources Manager
Mango Bay Group of Companies
07.2021 - 04.2023
Warehouse Manager
Armstrong Healthcare Inc.
07.2013 - 03.2020
Property Manager
Lasco Barbados
07.2013 - 09.2017
Operations Manager
Lasco Barbados Limited
01.2009 - 01.2013
Human Resource Officer
SBI Distribution Inc.
01.2007 - 01.2009
Passenger Service Agent
Seawell Air Services Limited
01.2004 - 01.2007
Assistant Marketing Manager
Gote Properties Inc. (Sheraton Mall)
01.2003 - 01.2004
Environmental Manager
Coconut Court Beach Resort
01.2001 - 01.2003
Master's Degree - Human Resource Management, Social and Human Studies
Atlantic International University
Diploma in Business Management /Mini-MBA - Essential Management Skills, Human Resource Management, Strategy & Operations, Finance & Accounting, Marketing & Communications
International Business & Economics
Program Diploma - Financial Management, Accounting Principles, Financial Performance, Financial Concepts, Investment Essentials
International Business Management Institute
Diploma - Theological Studies
Bethel Bible College of the Caribbean
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