Mario Alleyne
Allen View, Welchman Hall
Summary
Dynamic and dependable professional with exceptional people skills, honed at Chukka/Harrison’s Cave. Proven ability to enhance guest experiences through engaging narratives and meticulous attention to detail. Skilled in training and optimizing workflows, ensuring high-quality service and customer satisfaction. Adept at problem-solving and fostering positive relationships in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Zipline/Challenge Course Guide
Chukka/Harrison’s Cave
Allen View, St. Thomas
06.2022 - Current
- Demonstrated operational knowledge of safety protocols and emergency procedures to maintain visitor safety.
- Assisted in training new guides on tour procedures and customer service best practices.
- Built personal relationships with guests to promote positive experiences.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
- Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
- Guided groups of up to 25 guest on scheduled tours.
- Adapted tour narratives based on audience demographics to improve visitor satisfaction and engagement.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Inspected tour equipment for potential hazards and arranged for repairs when needed.
- Informed tour members of safety risks associated with attractions, confirming customer security.
Paint Mixer/Color Technician
Automotive Art
Wildey, St. Michael
04.2018 - 06.2022
- Operated blending machines to mix paints according to specifications.
- Assessed color consistency and made adjustments as needed.
- Maintained accurate records of paint formulations and inventory levels.
- Collaborated with team members to streamline mixing processes and reduce waste.
- Trained new employees on safety protocols and equipment operation.
- Optimized workflow by reorganizing workspace layout for efficiency gains.
- Enhanced customer satisfaction by providing expert advice on suitable paint colors and finishes for their projects.
Paint Mixer/Technical Rep
Hardware Station
Lears, St. George
05.2015 - 04.2018
- Operated color matching systems to ensure accurate paint formulations.
- Mixed paint products according to customer specifications, maintaining high quality standards.
- Conducted regular equipment maintenance to optimize performance and reduce downtime.
- Assisted in training new staff on mixing techniques and safety protocols.
- Enhanced customer satisfaction by providing expert advice on suitable paint colors and finishes for their projects.
- Demonstrated products and specific features at customer locations and special events.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Conducted product demonstrations and training sessions for customers, promoting product knowledge and adoption.
- Played a key role in the successful launch of new products, providing technical support and training for both internal teams and external customers.
- Resolved complex technical issues for clients, resulting in increased product reliability.
Paint Mixer
Paints Plus
Green Hill St. Michael
06.2013 - 05.2015
- Operated color mixing machinery to ensure precise paint formulations.
- Collaborated with team members to maintain consistently high-quality production standards.
- Monitored inventory levels and coordinated timely replenishment of raw materials.
- Conducted routine maintenance on mixing equipment to minimize downtime and enhance performance.
- Enhanced customer satisfaction by providing expert advice on suitable paint colors and finishes for their projects.
Education
No Degree - CXC
Ellerslie Secondary School
Black Rock, St. Michael Certificate - Auto Body Repair
Samuel Jackman Prescod Institute Of Technology
Pine, Wildey St. Michael 06.2013
Skills
- Fast learner
- Highly dependable
- Exceptional people skills
- Excellent communication
- Exemplary customer service skills
- Interpersonal skills
- Social perceptiveness
- Excellent attention to detail
- Engaging personality
- Guest relations
- Answering client’s questions
- Visitor relations
- Great time management
- Hand on approach
Additional Information
Trained in First Aid yearly by The Barbados Heart & Stroke Foundation
References
Garlon Archer
IP Engineer
Cable & Wireless Business
(H) 246-621-6102
(C) 246-231-9440
Keisha Scantlebury
Accounts Clerk
Aecon International Construction Services Inc
(H) 246-422-8889
(C) 246-850-0708
Carol Ann Yarde
Tours Supervisor
Chukka/Harrison’s Cave
(H) 246-433-1708
(C) 246-233-8245
Leah Roach
Operations Manager
Chukka/Harrison’s Cave
(C) 246-232-3682
Timeline
Zipline/Challenge Course Guide
Chukka/Harrison’s Cave
06.2022 - Current
Paint Mixer/Color Technician
Automotive Art
04.2018 - 06.2022
Paint Mixer/Technical Rep
Hardware Station
05.2015 - 04.2018
Paint Mixer
Paints Plus
06.2013 - 05.2015
No Degree - CXC
Ellerslie Secondary School
Certificate - Auto Body Repair
Samuel Jackman Prescod Institute Of Technology