Marcella Rocha
Bridgetown,Barbados
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Property Manager
Raedene
07.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Customer Service Representative
Cyber Solutions Inc.
08.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - International Relations
The University of The West Indies, Cave Hill.
Cave Hill, Barbados 01.2025
A-levels - History, Law And Sociology
The St. Michael School
Martindales Rd, Bridgetown, Saint Michael Barbados07.2020
Skills
- I have two years of experience in the property management field I oversee the guests arrival and offer support whenever needed Through my fluency in English and Portuguese my communication and resilience skills have grown My intermediate Spanish has also served me when communicating with clients
I have three years of experience as a customer service representative through which I was able to gain proficiency in Microsoft Office Through this role I gained the experience of working with the governments and their procurement officer from the Geriatric hospital Through this role skills such as supplier relationship management, problem resolution and document preparation, were strengthened
Hobbies
In order to find a balance in life hobbies such as playing tennis, swimming, sewing and volunteering at the animal shelter has helped me to stay grounded.
Languages
English, Portuguese
Native language
Spanish
Intermediate
B1
Timeline
Property Manager
Raedene
07.2022 - Current
Customer Service Representative
Cyber Solutions Inc.
08.2021 - Current
Bachelor of Science - International Relations
The University of The West Indies, Cave Hill.
A-levels - History, Law And Sociology
The St. Michael School
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