Makayla Sobers
Pie Corner, St.Lucy
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Sales Representative
UPBEAT Limited
05.2022 - 08.2022
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Administrative Secretary
Dripmode Brand
10.2021 - 02.2022
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Streamlined communication channels for optimal productivity, coordinating between departments and liaising with external stakeholders.
- Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Played a pivotal role in the resolution of office conflicts by acting as a mediator between parties and fostering open lines of communication for constructive dialogue.
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Science - Criminology, Sociology, Gender & Development Study
University of The West Indies
Cave Hill, St. Michael 10.2025
Skills
- Complaint Resolution
- POS Systems
- Google Analytics
- Inbound Call Management
- Multitasking
- Social media savvy
- Active listening
- Excellent communication
- Relationship building
- Organizational skills
- Time management
- Telephone etiquette
- Patience and resilience
- Team collaboration
- Positive attitude
- Computer literacy
Accomplishments
President of the Interact Club at The Alexandra School 2016-2017
Secretary of the Interact Club at The Alexandra School 2017-2018
Timeline
Customer Sales Representative
UPBEAT Limited
05.2022 - 08.2022
Administrative Secretary
Dripmode Brand
10.2021 - 02.2022
Bachelor of Science - Criminology, Sociology, Gender & Development Study
University of The West Indies
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