Makayla Greenidge
2nd Avenue Hoytes Village, St.James
Summary
Seeking opportunities to acquire knowledge, skills, and experience that will contribute to daily performance and success in the workplace. Committed to applying strong focus and dedication to excel in assigned position.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
OsnapRentals
04.2024 - 07.2024
- Assisting with administrative tasks such as scheduling, event planning and coordinating meetings
- Sent invoices and quotes to potential and existing customers
- Providing exceptional customer service and support to clients
- Managing and maintaining office records, documents, and databases
- Handling correspondence and communications on behalf of the management team
- Assisting with daily tasks such as deliveries, scheduled orders, meetups & collections of goods & products sold by the company
- Contributing to the overall organization and coordination of office
Cashier
Duty Free Bridgetown
12.2023 - 12.2023
- Ensured accurate cash handling and issued receipts at all times.
- Executed merchandise exchanges ensuring compliance with established guidelines.
- Processed transactions with various payment methods including local currency, foreign currency, credit cards, and checks.
- Created tailored sales approaches to effectively market products to clientele.
- Monitored company inventory and ensured accurate store promotion knowledge.
- Confirmed customer identities for processing tax-exempt sales.
- Adapted quickly to fluctuating workloads.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
KM2 Solutions Barbados
09.2023 - 12.2023
- Handled intricate customer problems effectively and documented thoroughly
- Managed customer calls efficiently in fast-paced call center environment
- Maintained up-to-date information in customer profiles.
- Recorded call information in compliance with standard operating policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Clerk/ General Worker
TCB & Co
08.2022 - 05.2023
- Handled cash and credit transactions using POS systems.
- Managed incoming calls to give store hours, directions, and promotional information.
- Identified and recommended items in line with specific customer preferences.
- Processed refunds and wrote cheques.
- Managed daily operational tasks including opening and closing activities
- Handled cashier duties efficiently.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
Grade 2 - Food Nutrition And Health
Alexandra Secondary School
Queen Street, St.Peter 07.2021
Grade 3 - Mathematics
Alexandra Secondary School
Queen Street, St.Peter 07.2021
Grade 2 - English Literature
ALEXANDRA SECONDARY SCHOOL
Queen Street, St.Peter 07.2021
Grade 2 - English Language
Alexandra Secondary School
Queen Street,St. Peter 07.2021
Skills
- POS and Payment processing
- Product Knowledge
- Interpersonal Skills
- Customer- First approach
- Excellent Brand Management and promotional skills
- Food handling
- Cash registry operation
- Service upselling
- Paperwork processing
- Data entry
- Stock management
- Customer service
- Computer proficiency
- Critical thinking
- Documentation and recordkeeping
- Office management
- Database entry
- Appointment scheduling
- Client relations
References
Monique Reid
65 Husbands Gardens, St.James
Email: monishaservices@yahoo.com
Tel : +1 (246) 825-7150
Syriah Leacock
Lot 10 sea egg avenue breedys land ,Christ Church
Email: Leacocksyriah@gmail.com
Phone: +1 (246) 821-5319
Timeline
Administrative Assistant
OsnapRentals
04.2024 - 07.2024
Cashier
Duty Free Bridgetown
12.2023 - 12.2023
Customer Service Representative
KM2 Solutions Barbados
09.2023 - 12.2023
Sales Clerk/ General Worker
TCB & Co
08.2022 - 05.2023
Grade 2 - Food Nutrition And Health
Alexandra Secondary School
Grade 3 - Mathematics
Alexandra Secondary School
Grade 2 - English Literature
ALEXANDRA SECONDARY SCHOOL
Grade 2 - English Language
Alexandra Secondary School
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