Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic
Open To Work

Mahalia Ashby

Bridgetown

Summary

Dynamic and results-driven professional with extensive experience at the Ministry of Health, excelling in customer service and organization. Proven ability to enhance community health awareness through targeted education programs. Skilled in documentation and reporting, with a strong focus on achieving high client satisfaction and effective communication.

Professional clerical expert with solid experience in office administration and organizational tasks. Strong skills in data entry, document management, and customer service. Reliable team player with focus on efficiency and adaptability in dynamic environments. Known for excellent communication, problem-solving abilities, and consistent track record of delivering results.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Clerical Officer

Ministry Of Educational Transformation
04.2024 - 07.2025
  • Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
  • Developed effective time management skills by prioritizing tasks according to urgency and importance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.

Clerical Officer

Barbados Police Service
09.2024 - 02.2025
  • Responded to inquiries from callers seeking information.
  • Supported management with daily administrative tasks, enabling them to focus on strategic decisionmaking.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.

Community Health Liaison Officer

Ministry of Health
11.2019 - 07.2023
  • Contact Tracing with COVID-Positive persons.
  • Out-reach in the St Philip environs educating persons on Covid prevention measures. I reached an estimated fifteen hundred homes (1500).
  • Performed COVID testing at the Gymnasium - a COVID testing site.
  • Education programs for diverse populations, resulting in increased awareness and preventive actions.
  • Working closely with Health Professionals facilitating the vaccinations.
  • Served as a liaison between healthcare providers, patients, families, and community stakeholders to ensure seamless coordination of services.
  • Increased vaccination rates among vulnerable populations through targeted outreach efforts.
  • Developed and implemented targeted health education programs for diverse populations, resulting in increased awareness and preventive actions.
  • Collaborated with public health agencies to monitor disease trends within the community, informing targeted intervention strategies.
  • Conducted home visits to assess living conditions and identify potential health risks, ensuring timely interventions and appropriate referrals.


Errand Runner

SELF-EMPLOYED
01.2017 - 09.2019
  • Balanced multiple tasks concurrently, effectively prioritizing and organizing responsibilities to ensure client satisfaction in a timely manner.
  • Demonstrated adaptability when faced with unexpected challenges during errands, quickly finding alternative solutions to complete the task at hand.
  • Utilized advanced knowledge of local resources and transportation options to optimize efficiency when running errands across multiple locations.
  • Continuously improved upon existing processes and methodologies to increase efficiency, ultimately benefiting clients with faster turnaround times on errands.

Customer Care Representative

Hospitality-Hotels
02.1995 - 01.2017
  • Worked with B.W.I.A. International Airways as a ticketing Agent from 1995 to 2006.
  • After worked with various Hotels in Barbados as Front Desk Agent.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Education

Associate of Science - Biology And Geography

Barbados Community College
Eyrie, Howells X Road, St Michael
07-1994

Certificate of Technical Studies - Real Estate

Barbados Community College
Eyrie, Howells X Road, St MIchael

Certificate of Technical Studies - Mutual Funds

Barbados Community College
Eyrie, Howells X Road, St Michael

Certificate of Technical Studies - Excel VBA Course

PACKT
COURSERA
07-2025

Certificate of Technical Studies - Hypothesis Testing in Public Health

John Hopkins University
Coursera
07-2024

Certificate of Technical Studies - Bookkeeping Basics

INTUIT
COURSERA
06-2024

Certificate of Technical Studies - Summary Statistics in Public Health

John Hopkins University
Cousera
02-2023

Certificate - Clinical Research

Collaborative Institution Training Initiative (CITI PROGRAM)
CITI
05-2022

Certificate of Technical Studies - Data & Health Indicators in Public Health Practice

John Hopkins University
Coursera
12-2021

Certificate of Technical Studies - Surveillance Systems

John Hopkins University
Coursera
12-2021

Certificate of Technical Studies - Outbreaks And Epidemics

John Hopkins University
Coursera
12-2021

Certificate of Technical Studies - Surveillance Systems: Analysis, Dissemination

John Hopkins University
Coursera
12-2021

Certificate of Technical Studies - Essential Epidemiologic Tools For Public Health

John Hopkins University
Coursera
11-2021

Certificate of Technical Studies - COVID-19 Contact Tracing

John Hopkins University
Coursera
03-2021

Skills

  • Customer service
  • Organization and prioritization
  • Verbal communication
  • Scheduling appointments
  • Filing systems
  • Confidentiality handling
  • Documentation and reporting
  • Document management
  • Basic accounting
  • Verbal and written communication
  • Data entry
  • Excel spreadsheets

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Hybrid

Salary Range

$45000/yr - $200000/yr

Timeline

Clerical Officer

Barbados Police Service
09.2024 - 02.2025

Clerical Officer

Ministry Of Educational Transformation
04.2024 - 07.2025

Community Health Liaison Officer

Ministry of Health
11.2019 - 07.2023

Errand Runner

SELF-EMPLOYED
01.2017 - 09.2019

Customer Care Representative

Hospitality-Hotels
02.1995 - 01.2017

Associate of Science - Biology And Geography

Barbados Community College

Certificate of Technical Studies - Real Estate

Barbados Community College

Certificate of Technical Studies - Mutual Funds

Barbados Community College

Certificate of Technical Studies - Excel VBA Course

PACKT

Certificate of Technical Studies - Hypothesis Testing in Public Health

John Hopkins University

Certificate of Technical Studies - Bookkeeping Basics

INTUIT

Certificate of Technical Studies - Summary Statistics in Public Health

John Hopkins University

Certificate - Clinical Research

Collaborative Institution Training Initiative (CITI PROGRAM)

Certificate of Technical Studies - Data & Health Indicators in Public Health Practice

John Hopkins University

Certificate of Technical Studies - Surveillance Systems

John Hopkins University

Certificate of Technical Studies - Outbreaks And Epidemics

John Hopkins University

Certificate of Technical Studies - Surveillance Systems: Analysis, Dissemination

John Hopkins University

Certificate of Technical Studies - Essential Epidemiologic Tools For Public Health

John Hopkins University

Certificate of Technical Studies - COVID-19 Contact Tracing

John Hopkins University

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Mahalia Ashby