Louann M Woodroffe
Customer Service
Bridgetown
Summary
Dedicated and experienced customer service professional driven to continuously learn and grow in order to provide exceptional service. Strong background in the industry, eager to utilize knowledge and skills to make service excellence a habit.
Overview
2025
2025
years of professional experience
11
11
years of post-secondary education
Work History
Validation Supervisor
Ministry Works and Water Resources
05.2022 - Current
- Oversee daily operations of the EVR Centre, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Circulation Clerk
The Nation Publishing Co. Ltd
1 1999 - 1 2000
- Keyed in all renewal subscription payments.
- Kept all filing in order.
- Set up a new subscription for the Nation newspaper.
Front Desk / Flight Desk Agent
Sandals Barbados
01.2017 - 01.2020
- Preparing dispatch for arrivals and departures for Sandals Barbados Resort.
- Assist with all guest-related matters.
- Accounting procedures of daily transactions.
- Settlement of room charges and currency exchange for cash.
- Guest updated data entry in CRM.
Sales Support Representative (Contract)
Lime / Flow (Barbados)
01.2014 - 01.2017
- Provision mobile services
- Manage logs for commissions.
- Sales support for Stores
Retail Sales Associate Supervisor
Dial Inc. Barbados (LIME)
01.2012 - 01.2013
- Ensure that 100% of the sales targets assigned for the stores are met.
- Ensure employees conform to expected retail and company standards, i.e. Appearance, greetings, and punctuality.
- Keep up to date with all LIME system.
Communications Agent
Hilton Barbados
01.2005 - 01.2012
- Operate switchboards for all incoming calls.
- Guest relations and Reservations.
- Schedule all trouble calls in the hotel expert program for designated departments.
Passenger Service Agent (Liat Division)
Caribbean Aircraft Handling
05.2001 - 01.2005
- Consistently process passengers in a courteous manner.
- Ensuring that all IATA rules are complied with, as stated in the relevant manuals.
- Issuing tickets by carrier's regulation.
Passenger Service Agent
Liat 974 Ltd
01.2001 - 04.2001
- Checking in passengers for outgoing flights
- Assist with transits
- Maintain flight control for daily schedule
Multi-choice Representative
Caribbean Broadcasting Corp.
01.2000 - 08.2000
- Logged all incoming phone calls from customers
- Scheduled worksheets for technicians to service Multi-choice
- Forwarded all trouble calls to Operations Manager
Education
St. Paul’s Primary School
01.1984 - 01.1990
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St. James Secondary School
01.1990 - 01.1995
Skills
Staff Management
References
Kirk Humphrey, Minister of People Empowerment & Elder Affairs, (246) 266-1500
Personal Information
- Age: 46
- Date of Birth: 05/05/78
Timeline
Validation Supervisor
Ministry Works and Water Resources
05.2022 - Current
Front Desk / Flight Desk Agent
Sandals Barbados
01.2017 - 01.2020
Sales Support Representative (Contract)
Lime / Flow (Barbados)
01.2014 - 01.2017
Retail Sales Associate Supervisor
Dial Inc. Barbados (LIME)
01.2012 - 01.2013
Communications Agent
Hilton Barbados
01.2005 - 01.2012
Passenger Service Agent (Liat Division)
Caribbean Aircraft Handling
05.2001 - 01.2005
Passenger Service Agent
Liat 974 Ltd
01.2001 - 04.2001
Multi-choice Representative
Caribbean Broadcasting Corp.
01.2000 - 08.2000
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St. James Secondary School
01.1990 - 01.1995
St. Paul’s Primary School
01.1984 - 01.1990
Circulation Clerk
The Nation Publishing Co. Ltd
1 1999 - 1 2000
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