Lois Fletchman
Golden Grove Village
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
17
17
years of professional experience
Work History
Club Executive Assistant
Mill Reef Club Ltd.
04.2019 - Current
- Manage the schedule of the Club’s Managing Director
Food and Beverage Service Supervisor
Mill Reef Club Ltd.
10.2018 - 04.2019
- Supervise the performance of all food and beverage service staff
Food and Beverage Services Manager
Starfish Jolly Beach Resort & Spa
05.2012 - 09.2018
- Ensure that the quality of food and beverage preparation and presentation is in accordance with established standards
- Monitor service delivery within the bars and restaurants and ensure that output consistently meets / exceeds the hotel’s standards
- Participate in planning the departmental budget, monitor expenditure and accounts for variances
- Ensure that all equipment required for service delivery is kept in excellent working condition
- This includes ensuring that sanitation activities are thorough and carried out as per schedule
- Review operational standards, systems and procedures on an ongoing basis, ensuring the highest quality of service to guests
- Manage performance of Restaurant and Bar Manager and Supervisors in the conduct of duty
- To include motivating, evaluating, coaching and training managers and supervisors
- Participate with the Human Resource Manager in expediting the personnel administration function in respect of all staff within the Department
- This includes: Recruitment, discipline and coaching staff so as to ensure the highest level of morale and motivation.
Restaurant Supervisor
Starfish Jolly Beach Resort & Spa
12.2011 - 04.2012
- Supervise the performance of the staff, which includes motivating, evaluating, coaching, training and disciplining staff when required
- Assist in the development and achievement of budget objectives of the department
- Collaborate with management to develop and carryout ideas and procedures to continuously improve department performance and increase the Guest Survey Scores
- Enforce staff compliance with the department SOP.
Owner and Manager
Papayai’s Restaurant
11.2010 - 11.2011
Food and Beverage Management Apprentice
Atlanta Marriott Northwest
05.2008 - 04.2009
- On the job training in Room service, Restaurant and Bar
- Assisted in the development, implementation and maintenance of quality standards for restaurant outlets
- Monitor and supervise setup and maintenance of various outlet areas
- Assisted in the completion of reports on production and necessary requisitions.
Food & Beverage Administrative Assistant
Starfish Jolly Beach Resort & Spa
10.2007 - 04.2008
- Assist the Food & Beverage Coordinator and Exec
- Chef with all office procedures
- Ensure the smooth running of the Food Services Office
- Assist management to supervise the daily operations of the restaurant
- Supervise staff at various banquet functions.
Management Intern
Four Seasons Resort
05.2007 - 08.2007
- Management Intern in major functional areas of the Resort which included: Food and Beverage, Guest Services, Conference Services, Engineering
- Worked directly with managers and department heads in their everyday duties
- Performed Cook II duties in the three different restaurants in the Resort.
Education
Bachelor of Science Degree in Hotel Management, Sales and Conventions, Supervisor as a Trainer, Financial Management, Food & Beverage Management, Rooms Division Management, Marketing and Financial Accounting, Business Law, Culinary Arts -
University of the West Indies
Nassau, Bahamas05.2007
Skills
- Microsoft Word
- Excel
- PowerPoint
- Access
- FrontPage
- Fidelio Front Office
- Micros
- TIPS Certified (Training for Intervention Procedures) This is in regard to Bar Management
- ServSafe Certified
- First Aid Certified
Awards
Antigua Hotels and Tourist Association Young Hotelier of the Year Nominee 2014 and 2016
References
- Mr. Daniel Brown, Managing Director, Mill Reef Club, 764-8431
- Brenda Abbott, Manager of Housekeeping, Curtain Bluff Resort, 736-7209
Timeline
Club Executive Assistant
Mill Reef Club Ltd.
04.2019 - Current
Food and Beverage Service Supervisor
Mill Reef Club Ltd.
10.2018 - 04.2019
Food and Beverage Services Manager
Starfish Jolly Beach Resort & Spa
05.2012 - 09.2018
Restaurant Supervisor
Starfish Jolly Beach Resort & Spa
12.2011 - 04.2012
Owner and Manager
Papayai’s Restaurant
11.2010 - 11.2011
Food and Beverage Management Apprentice
Atlanta Marriott Northwest
05.2008 - 04.2009
Food & Beverage Administrative Assistant
Starfish Jolly Beach Resort & Spa
10.2007 - 04.2008
Management Intern
Four Seasons Resort
05.2007 - 08.2007
Bachelor of Science Degree in Hotel Management, Sales and Conventions, Supervisor as a Trainer, Financial Management, Food & Beverage Management, Rooms Division Management, Marketing and Financial Accounting, Business Law, Culinary Arts -
University of the West Indies
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