Hi, I’m
Liza Mercurius
Barbados
Summary
Engaging leader with proven success applying project management techniques to execute plans. Talented at resource management, budget governance and staff development. Evaluates processes critically to identify areas of improvement and implement detailed action plans for positive results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
years of professional experience
Work History
Brook
Head of Clinical Operations
08.2019 - Current
Job overview
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Championed organisational values to instil sense of loyalty and community.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Forged partnerships with other service providers to boost signposting capabilities and diversify services.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Coordinated consistent, high quality provision of sexual health service.
- Conducted market research to guide organisational strategy and decision-making.
- Evaluated use of resources to identify areas to cut costs and opportunities for investment.
- Allocated budgets to govern sensible decision-making and maximum returns.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Developed and updated internal guidelines.
Bridgehouse Children's Home
Team Manager
10.2011 - 04.2019
Job overview
- Maintained up to date knowledge on residential childcare policy, practice and legislation to ensure compliance.
- Facilitated smooth residence operations, producing and maintaining high-quality records.
- Liaised with external and internal professionals to provide holistic support.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Oversaw budget to manage expenditures and control costs.
- Recruited, hired and trained support staff to maintain competent workforce.
Action For Children
Family Intervention coordinator
01.2010 - 10.2010
Job overview
- Facilitated multi-agency response to family needs through organizing Team Around the Family meetings.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Carefully assessed family needs through common assessment framework, prescribed screening tools and models of engagement.
- Monitored progress and documented patient health status changes, keeping healthcare team updated and informed.
- Promoted community integration by providing extensive physical, emotional and social support.
- Managed complex caseload of vulnerable families through strategic caseload prioritization.
- Visited home environments to help clients develop life, technical and job skills.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Foster Care Associates
Resource Manager
01.2004 - 09.2010
Job overview
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
- Administered expenditure, preventing budget overages with successful control strategies.
- Selected, trained and performance-managed staff to build results-focused team.
- Established operational and administrative procedures and enforced controls.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Maintained current understanding of developments in safeguarding, youth work, and professional social care.
- Identified and reported at-risk children in line with safeguarding principles.
- Encouraged service user engagement and participation.
- Conducted thorough risk assessments, maximising safety for detached work.
- Worked in recognised hot spots to expand positive opportunities for young people.
- Helped to develop network of local services available for young people.
- Strengthened young people's ability to navigate risk and challenge.
- Identified and targeted anti-social behaviour using evidence-based interventions.
- Updated programmes and activities to support young people vulnerable to criminal exploitation.
- Reported on clients' progress to evaluate service impact.
- Collaborated with external support providers to maintain good care continuity.
King John Hunting Lodge
Hotel Manager
04.1994 - 12.2003
Job overview
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Prepared bills for customers and had them delivered to their rooms on the day of check-out.
- Provided exceptional service and assistance to guests upon check-in.
- Booked large groups for weddings, seminars, conferences and other events and provided the best available room rates.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Maintained accurate booking records on hotel reservation system and forecasted probable revenue streams.
- Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
- Met health and safety guidelines to maintain compliant working environments.
Wiltshire Council
Recreational Assistant
07.1991 - 03.1994
Education
The Open University Remote
Bachelors Degree from Business Administration And Management
Safeguarding adults and young peopleBristol
Level 5 from Safeguarding
12.2022 - 04/2023
University Overview
- Completed professional development in Safeguarding Level 1,2,3 &4
Emerging Leadership courseVirtual
Certificate of Higher Education from Leadership
03.2021 - 05/2022
Birmingham Independent CollegeAston
NVQ Level 3 from Health and Social care
04.2005 - 05/2006
TEFL UKRemote
from Teach English As A Foreign Language
04.2017
Skills
- Communication improvements
- Personable
- Contract management
- Multidisciplinary collaboration
- Relationship building
- Multi-site operations
- Process improvement strategies
- Policies and procedures implementation
- Analytical Thinking
- Task Prioritization
- Interpersonal Communication
- Quality Assurance
Timeline
Safeguarding adults and young people
Level 5 from Safeguarding
12.2022 - 04/2023
Emerging Leadership course
Certificate of Higher Education from Leadership
03.2021 - 05/2022
Head of Clinical Operations
Brook
08.2019 - Current
Team Manager
Bridgehouse Children's Home
10.2011 - 04.2019
Family Intervention coordinator
Action For Children
01.2010 - 10.2010
Birmingham Independent College
NVQ Level 3 from Health and Social care
04.2005 - 05/2006
Resource Manager
Foster Care Associates
01.2004 - 09.2010
Hotel Manager
King John Hunting Lodge
04.1994 - 12.2003
Recreational Assistant
Wiltshire Council
07.1991 - 03.1994
The Open University
Bachelors Degree from Business Administration And Management
TEFL UK
from Teach English As A Foreign Language
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