Liza Mercurius
Barbados,Christ Church
Summary
Engaging leader with proven success applying project management techniques to execute plans. Talented at resource management, leading on safeguarding and communication improvements. Evaluates processes critically to identify areas of improvement and implement detailed action plans for positive results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance service user engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Head of Clinical Operations
Brook
04.2019 - 10.2024
- Provide motivational leadership, support and effective management to allocated senior service/ clinical managers ensuring their services deliver to contract, meet performance indicators, achieve high quality outputs and are within budgets.
- Ensuring effective integration and collaboration of clinical, education and wellbeing services at service delivery and strategic levels to maximise productivity and efficiencies.
- Member of the escalation on-call team.
- Support and monitor effective implementation of safeguarding policies and procedures to ensure service users are appropriately safeguarding.
- Establish and maintain effective working relationships with commissioners, funders, partners and stakeholders, presenting confidently in a professional manner.
- Engage with external networks to share best practice; ensuring service users needs are heard and responded to.
- Comply with Brooks standards of information governance, data security and protection, and documented systems and procedures.
- Work within the policy framework of Brook including code of conduct, maintaining confidentiality and safeguarding od adults and young people.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Reduced operational costs through efficient resource allocation and budget management.
- Increased patient satisfaction ratings with timely, effective communication strategies.
- CQC (Care quality commission) registered manager.
Team Manager
Bridgehouse Children's Home
05.2014 - 03.2019
- Maintained up to date knowledge on residential childcare policy, practice and legislation to ensure compliance.
- Facilitated smooth residence operations, producing and maintaining high-quality records.
- Liaised with external and internal professionals to provide holistic support.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Oversaw budget to manage expenditures and control costs.
- Recruited, hired and trained support staff to maintain competent workforce.
- supervise contact
- Provide weekly reports for Social Worker and CEO.
- Member of the on-call team.
- Support and monitor safeguarding polices and procedures to ensure young persons are appropriately safeguarded.
Family Intervention Coordinator
Action For Children
01.2012 - 04.2014
- Facilitated multi-agency response to family needs through organizing Team Around the Family meetings.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Carefully assessed family needs through common assessment framework, prescribed screening tools and models of engagement.
- Monitored progress and documented patient health status changes, keeping healthcare team updated and informed.
- Promoted community integration by providing extensive physical, emotional and social support.
- Managed complex caseload of vulnerable families through strategic caseload prioritization.
- Visited home environments to help clients develop life, technical and job skills.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Resource Manager
Foster Care Associates
01.2004 - 11.2011
- Administered expenditure, preventing budget overages with successful control strategies.
- Used outstanding problem-solving and communication skills to appease dissatisfied service users.
- Maintained current understanding of developments in safeguarding, youth work, and professional social care.
- Identified and reported at-risk children in line with safeguarding principles.
- Encouraged service user engagement and participation.
- Conducted thorough risk assessments, maximising safety for detached work.
- Worked in recognized hot spots to expand positive opportunities for young people.
- Helped to develop network of local services available for young people.
- Strengthened young people's ability to navigate risk and challenge.
- Identified and targeted anti-social behaviour using evidence-based interventions.
- Updated programmes and activities to support young people vulnerable to criminal exploitation.
- Reported on clients' progress to evaluate service impact.
- Collaborated with external support providers to maintain good care continuity.
Education
Level 5 - Safeguarding
Safeguarding Adults And Young People
Bristol 12.2022 - 04/2023
Certificate of Higher Education - Leadership
Emerging Leadership Course
Virtual 03.2021 - 05/2022
Teach English As A Foreign Language
TEFL UK
Remote04.2017
Bachelors Degree - Business Administration And Management
The Open University
Remote07-2007
NVQ Level 3 - Health and Social care
Birmingham Independent College
Aston 04.2005 - 05/2006
Skills
- Effective communication
- Safeguarding lead
- Multidisciplinary collaboration
- Relationship building
- Process improvement strategies
- Quality Assurance
- Public Speaking
- Operations Management
- Complaint Handling
- Interviewing and Hiring
- Performance management
- Conflict resolution
- Health and Safety awareness
- Cultural Awareness
- Supervision and leadership
- Budget Management
Timeline
Level 5 - Safeguarding
Safeguarding Adults And Young People
12.2022 - 04/2023
Certificate of Higher Education - Leadership
Emerging Leadership Course
03.2021 - 05/2022
Head of Clinical Operations
Brook
04.2019 - 10.2024
Team Manager
Bridgehouse Children's Home
05.2014 - 03.2019
Family Intervention Coordinator
Action For Children
01.2012 - 04.2014
NVQ Level 3 - Health and Social care
Birmingham Independent College
04.2005 - 05/2006
Resource Manager
Foster Care Associates
01.2004 - 11.2011
Teach English As A Foreign Language
TEFL UK
Bachelors Degree - Business Administration And Management
The Open University
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