Lisa J Matthews
203 Boarded Hall Green,St. George
Summary
Business Professional experienced with leading business support initiatives and optimizing operational processes. Utilizes strong organizational skills and strategic planning to drive efficiency and productivity. Track record of fostering team collaboration and implementing effective solutions to meet evolving business needs.
Overview
25
25
years of professional experience
Work History
Regional Business Support Manager and IT Lead
Dentons Delany Law Firm
04.2023 - Current
- Serve as a trusted advisor to Chairman and Chief Managing Partner on matters related to operational performance, strategic planning, and organizational development.
- Manage complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Build strong relationships with key stakeholders, vendors and other business partners through consistent engagement, collaboration, and transparent communication practices.
- Manage employee-related issues encompassing labor, turnover and diversity.
- Oversee recruitment, hiring, and training of personnel, working to establish key internal functions and outline scope of positions for organization.
- Boost team member productivity by enhancing performance monitoring, instituting motivational approaches, identifying areas for improvement and developing action plans to address them.
- Conduct research to assist with reporting obligations.
- Provide reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Manage departmental budgets, identifying opportunities for cost reduction and resource optimization.
- Reduce budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Safeguard company assets through diligent inventory control measures that minimized loss due to shrinkage or theft.
- Manage internal computer telecommunications network through working with Global Security Operations Team, providers and vendors.
- Manage software development reporting for corporate reporting and business intelligence efforts.
- Champion change management initiatives to facilitate successful adoption of new technologies or processes within organization.
- Continuously assess emerging trends in operations management along with best practices in order to make informed recommendations for future enhancements.
- Develop robust contingency plans to ensure business continuity during unforeseen disruptions.
- Ensure regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Mitigate regulatory risks by overseeing adherence to insurance and safety regulations.
- Oversee facility maintenance for 13 territories, ensuring optimal functionality of equipment and infrastructure at all times.
- Coordinate and facilitate regional conferences and Board meetings for clients, ensuring set up is complete and telecommunications, catering, travel arrangements, transportation and accommodation are in place.
- Organize Partner meetings, circulating agenda in a timely manner to allow for participant preparation. Present on business performance and provide updates on various initiatives or aspects of the business. Prepare and distribute minutes of meeting when approved.
VP, Operations - Antigua, Barbados, Jamaica
FastCash (BIM) Ltd
09.2019 - 02.2022
- Developed, communicated and implemented comprehensive business strategy, sales and marketing plans that complemented overall corporate operating objectives.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Monitored and maintained operational efficiency to ensure consistent delivery of products and services within branch network.
- Ensured business flow was in keeping with company's customer service delivery standards.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided sound guidance on ongoing basis to Country Managers and staff regarding country operations and resolution of issues. Frequently discussed and provided guidance related to key performance indicators to ensure business was moving forward at strategic level.
- Established performance goals for department and provided methods for reaching milestones.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Communicated frequently with team members and generated suggestions, engaging in problem-solving activities to support teamwork.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings, with view to increasing profitability and meeting company objectives.
- Partnered cross-functionally to identify opportunities to support business objectives.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Held responsibility for premises in each territory, ensuring protocol was in place for Health, Safety, Security, Environmental Issues and Quality.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Monitored key business risks and established risk management procedures.
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Created succession plans to provide continuity of operations during leadership transitions
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations
- Drove corporate social responsibility programs that created positive social impact while delivering tangible business benefits, such as enhanced brand reputation and employee morale.
Loans Manager
TravelCash Barbados Limited
04.2018 - 08.2019
- Revised and implemented standard operating procedures for personnel to achieve consistency in unit operations.
- Reviewed all applications and conducted in-depth evaluations of customers for creditworthiness and potential risk factors. Determined status for all applications.
- Established procedures for collection of past due amounts.
- Generated annual budget forecasting information for Executive team.
- Prepared Management Reports highlighting key performance indicators and used metrics to highlight realization to business objectives.
- Remained fully updated on current regulatory environment and made proactive adjustments to meet changing requirements.
- Provided ongoing sales and customer service training and coaching for staff members to ensure ability to meet deliverables.
- Collaborated with marketing department to develop new strategies to capitalize on emerging customer and market trends.
Relationship Manager, Platinum Banking
CIBC FirstCaribbean International Bank Barbados Limited
07.2015 - 08.2017
- Managed operations in Wealth/Platinum department, maintaining service delivery and compliance standards, productivity and accuracy levels.
- Held responsibility for implementation of all business-building and relationship-building strategies.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans to enable growth.
- Organized and led various promotional activities designed to identify opportunities and support achievement of sales target.
- Consistently met with Platinum clients to discuss and assess their needs, upselling where appropriate, and following to ensure quick and efficient turnover.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated and closed long-term agreements with new and repeat clients.
- Tracked pipeline data daily to identify resource gaps, lead allocation, lead prioritization, sales cycle length and to eliminate any bottlenecks.
- Led sales calls with team members to establish sales and customer retention goals.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and enforced sales goals with motivational and proactive approach to boost team success.
- Consulted with product development teams to enhance products based on customer interest data and feedback.
- Attended industry events to network with potential customers and generate leads.
- Created PowerPoints presentations to enhance delivery when conducting on or off-site sales visit.
Senior Account Manager
RBC Royal Bank Barbados Limited
05.2007 - 05.2014
Client Care Manager
RBC Royal Bank Barbados Limited
03.2000 - 04.2007
Education
Crisis Communication & Management -
UWI - Sagicor Cave Hill School of Business
01-2024
MBA (Ongoing) -
Edinburgh Napier University
01-2022
Coaching For High Performance -
FirstCaribbean University
Warrens, St. Michael2017
Platinum Banking Sales And Relationship Management -
FirstCaribbean University
2015
Job Interview - Identifying Quality Hires -
FirstCaribbean University
2015
Skills
- Operations management
- Planning and implementation
- Client relationship management
- Project coordination
- Evidence-based financial projections
- Proven ability to meet revenue targets
- Expense tracking and reporting
- Strategic business growth
- Client relationship development
- Team leadership
- Skills enhancement
- KPI analysis and reporting
- Facility operations management
- Technology implementation
Timeline
Regional Business Support Manager and IT Lead
Dentons Delany Law Firm
04.2023 - Current
VP, Operations - Antigua, Barbados, Jamaica
FastCash (BIM) Ltd
09.2019 - 02.2022
Loans Manager
TravelCash Barbados Limited
04.2018 - 08.2019
Relationship Manager, Platinum Banking
CIBC FirstCaribbean International Bank Barbados Limited
07.2015 - 08.2017
Senior Account Manager
RBC Royal Bank Barbados Limited
05.2007 - 05.2014
Client Care Manager
RBC Royal Bank Barbados Limited
03.2000 - 04.2007
Crisis Communication & Management -
UWI - Sagicor Cave Hill School of Business
Coaching For High Performance -
FirstCaribbean University
Platinum Banking Sales And Relationship Management -
FirstCaribbean University
Job Interview - Identifying Quality Hires -
FirstCaribbean University
MBA (Ongoing) -
Edinburgh Napier University
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