LINA H. K. LORNE
RETAIL ASSISTANT
St. James
Summary
Welcoming 6+ years of combined experience in hospitality, retail and customer service. Personable and energetic individual committed to delivering excellence in all facets of customer service and administrative support. Organized and reliable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn and grow. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Retail Assistant
Sandy Lane Hotel
1 2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered 30+ incoming calls and emails to provide product information and features.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Front of House Receptionist
Sandy Lane Hotel
03.2018 - 01.2022
- Greeted incoming guests and visitors professionally and provided friendly, knowledgeable assistance.
- Communicated the hotel's features, activities and other pertinent information while conducting site visits to potential clients as well as travel agents.
- Warmly welcomed guests to the hotel and facilitated their check-in and departures.
- Streamlined front desk operations for increased efficiency by effectively managing 20+ phone calls, emails, and walk-in clients.
- Confirmed appointments/reservations/requests, communicated with guests, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Tour Guide (Part-time)
Foster & Ince Cruise Services
04.2017 - 04.2018
- Guided groups of up to 30 people on scheduled tours.
- Effectively promoted Barbados to guests by enthusing them with facts about the island's heritage, culture, history, events and excursions
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Recommended activities and services determined by guests' interest and liaised with external companies to facilitate the booking of these services
- Streamlined the check-in process of travelers by warmly welcoming them at port terminals and escorting them to their primary destination.
Summer Intern | Marketing & Loans Disbursement Department
Barbados Public Workers' Co-operative Credit Union Ltd.
07.2016 - 07.2016
- Actively participated in the planning of strategic marketing campaigns by creating and planning promotional material for summer camp flyers
- Liaised with external companies to secure sponsorship as well as to organize print and digital media advertising of the organization's offerings
- Managed the receipt and facilitation of check disbursement, composed and submitted EOD reports
- Recorded applicants' information and managed 20+ calls daily, providing key information to all callers.
- Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
- Provided administrative support to department managers, ensuring efficient daily operations within the office environment.
Information Desk Assistant (Student Facilitator)
Barbados Tourism Product Authority (Barbados Port Inc.)
06.2016 - 06.2016
- Meet and greet arriving cruises passengers
- Directed and provided information regarding Barbados through map and brochures
- Translate information and provided guidance to non - English speaking passengers.
- Enhanced visitor experience by providing accurate information and assistance in a timely manner.
Education
Bachelor of Arts - French with Management Studies
University of The West Indies, Cave Hill
Barbados 01.2018 - 01.2024
Associate Degree - Sociology with French and Spanish for Business & Tourism
Barbados Community College
Barbados 01.2015 - 01.2017
Skills
Strong organizational skills
Excellent telephone skills
Excellent interpersonal and problem solving skills
Knowledge in Microsoft Office Suite
Knowledge in Oracle Hospitality Software
Trained by Forbes Travel guide : Customer Service & Satisfaction
Characteristics
- Friendly
- Bubbly
- Passion for meeting new people
- Attentive to detail
- Flexible
- Reliable
- Team player
Hobbies
I enjoy playing tennis during my free time just for fun.
I love to cook and create delightful dishes for myself and friends.
I start my mornings at 4:30am by going to the gym early to help clear my mind and set the tone for the day ahead.
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
References
- Ms. Danielle King, Guest Services Manager, (246) 826-4088
- Ms. Diana Drakes, Student Accommodation Manager, University of the West Indies Cave Hill Campus, (246) 231-0825
Timeline
Front of House Receptionist
Sandy Lane Hotel
03.2018 - 01.2022
Bachelor of Arts - French with Management Studies
University of The West Indies, Cave Hill
01.2018 - 01.2024
Tour Guide (Part-time)
Foster & Ince Cruise Services
04.2017 - 04.2018
Summer Intern | Marketing & Loans Disbursement Department
Barbados Public Workers' Co-operative Credit Union Ltd.
07.2016 - 07.2016
Information Desk Assistant (Student Facilitator)
Barbados Tourism Product Authority (Barbados Port Inc.)
06.2016 - 06.2016
Associate Degree - Sociology with French and Spanish for Business & Tourism
Barbados Community College
01.2015 - 01.2017
Retail Assistant
Sandy Lane Hotel
1 2022 - Current
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