LEKEISHA REID
51 Clapham Park ,St Michael
Summary
A motivated individual with strong problem-solving and analytical skills, capable of thriving both independently and in team settings to achieve organizational objectives, promote personal growth, and contribute to the company’s growth and success
Overview
2
2
years of professional experience
Work History
Administrative and Sales Assistant
Guardian Group
09.2024 - Current
- Providing comprehensive administrative support
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Call Center Representative
Restaurant Associates Limited
10.2022 - 09.2024
- Upselling or cross-selling products and services to increase sales revenue
- Meeting performance metrics such as call volume, resolution time, and customer satisfaction targets
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Managed appropriately 40 incoming calls , emails per day from customers
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Education
The Lodge School
09.2014
The Luther Thorne Memorial Primary
09.2007
Skills
- Detailed oriented
- Adaptable
- Customer service
- Collaborative nature
- Computer proficiency - Word / Excel
- Organization
- Time management
- Customer/Client relations
Qualifications
CAPE 2021-2020 - THE LODGE SCHOOL
- Tourism - Grade2
- Communication Studies Grade3
- Food, Nutrition & Health - Grade3
- Management of Business- Grade4
- Tourism- Grade3
- Food, Nutrition & Health- Grade3
- Caribbean Studies Grade4
- Management of Business - Grade4
CXC 2019 - THE LODGE SCHOOL
- English Language- Grade1
- Food, Nutrition & Health - Grade2
- Mathematics- Grade3
- Principle of Business-Grade3
- Social Studies General- Grade3
Hobbies and Interests
- Journaling
- Reading
- Playing netball
Timeline
Administrative and Sales Assistant
Guardian Group
09.2024 - Current
Call Center Representative
Restaurant Associates Limited
10.2022 - 09.2024
The Lodge School
The Luther Thorne Memorial Primary
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