Lauren Mayers-Tempro
42B Grazettes Gardens ,St. Michael
Summary
Dynamic Foot Health Practitioner with a proven track record at Comfeet Foot Care Clinic, excelling in patient care improvements and healthcare team collaboration. Skilled in clinical care and wound care, demonstrated through significant patient progress and high satisfaction ratings. Adept at leveraging excellent communication skills to foster team unity and enhance patient experiences.
Overview
18
18
years of professional experience
Work History
Foot Health Practitioner / Wound Care Assistant
Comfeet Foot Care Clinic
Bridgetown
03.2024 - Current
- Ordered and interpreted results of laboratory tests and radiographs.
- Discussed histories and current symptoms or complaints with every patient.
- Analyzed records, exam data and test results to inform diagnoses.
- Established and maintained relationships with specialists to provide patient referrals and holistic care.
- Participated in multi-disciplinary team meetings to discuss patient care plans and strategies for improvement.
- Documented all patient interactions within electronic medical record systems.
- Monitored patient progress over time utilizing standardized scales and assessments tools.
- Maintained accurate and thorough patient charts in accordance with legal and clinical standards.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Prepared supplies for wound treatment procedures according to established protocols.
Clinical Administrator /Wound Care Assistant
Comfeet Foot Care Clinic
13 Pine Road, Belleville, St. Michael
03.2019 - Current
- Drafted letters for government and commercial clients, providing verification of specific diagnoses and clinical results.
- Assembled charts for new patients, confirming inclusion of requested medical history and diagnostic information.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Verified and reconciled service charges with insurance companies and payment providers.
- Managed patient scheduling and rescheduling, directing related billing issues to supervisor.
- Prepared patient data surveys, detailing care outcomes, billing metrics and other factors.
- Performed patient census operations, collecting data to generate comprehensive profile of practice's performance.
- Arranged transportation for patients, coordinating transit times with appointment scheduling.
- Assisted patients in adhering to prescribed care models via phone and email communications.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Responded to inquiries from doctors, nurses and patients with accurate information.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Maintained up-to-date information in electronic medical records software.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Developed and updated department goals and achievements throughout fiscal year.
Medical Receptionist
Medical Associates Family Clinic
Warrens, St. Michael
09.2018 - 03.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
Deli Operations Supervisor
Fresh Market
Coverley, Christ Church
06.2017 - 10.2017
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Inventoried food products and associated materials on weekly basis.
- Developed special promotions to increase revenues.
- Limited portion sizes and used garnishes to control food costs.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Pastry Cook
Bluberry Beach Club
Brandons, St. Michael
05.2016 - 03.2017
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Created specialty menus and portfolios to showcase custom designed cakes and desserts, boosting overall sales
- Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.
- Created new dessert items for seasonal and special events.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production areas.
- Researched new dessert concepts and performed recipe analysis to increase overall sales.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
Daycare Owner/Operator
Sunshine Elite Daycare & Preschool
Grazettes, St. Michael
11.2014 - 11.2016
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Hired and mentored well-qualified job applicants for teaching and support staff roles to boost program success.
- Modernized instructional plans and educational approaches to enhance student learning.
- Monitored students' progress and provided students and teachers with assistance in resolving problems.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Pastry Cook /Line Cook
Treasure Beach Hotel
Paynes Bay, St. James
03.2010 - 09.2014
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Researched new dessert concepts and performed recipe analysis to increase overall sales.
- Created new dessert items for seasonal and special events.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
Line Cook
Simply GiGi Restaurant
St. Lawrence Gap, Christ Church
11.2008 - 06.2009
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Handled portion control activities according to specified instructions provided by chef.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Apprentice Pastry Chef
Hilton Hotels Worldwide
Needhams Point, St. Michael
10.2007 - 10.2008
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Maintained well-organized mise en place to keep work consistent.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Personalized creations for holidays, weddings, graduations and personal events.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cleaned and maintained kitchen equipment and oven.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
Clerical Assistant
Barbados Port Inc.
Bridgetown, St. Michael
07.2007 - 09.2007
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
Education
Diploma - Foot Health
The Smae Institute
Maidenhead, UK03-2024
Certificate - Wound Care (Skin Health Advocate & Resource Pro)
Wounds Canada (Canadian Association of Wound Care)
North York, ON, Canada04.2022
Certificate - Wound Care
Regal Development Solutions
Holetown, St. James03.2021
Certificate - Medical Office Assistance
Career Development Institute
Bridgetown08.2018
Certificate - Baking Technology
The Hospitality Institute
Hastings, Christ Church2009
High School Diploma -
The Alexandra School
Speightstown06.2007
Skills
- Clinical care
- Wound care
- Diabetes foot care
- Patient care documentation
- Patient care improvements
- Insurance billing procedures
- Scheduling
- Industry Software Applications
- Understanding of medical terminology
- Accounting
- Medical Records Management
- Excellent communication
- Excellent team player
- Ordering lab tests
- Coordinating referrals
- Patient intake
- Treatment administration
- Healthcare team collaboration
References
Simone McConnie
Podiatrist / Director
Comfeet Foot Care Clinic
246-436-6030
simone@comfeet.net
Amor Forde
Tutor / Podiatrist
University of Brighton UK
amorforde@gmail.com
Leslie Wiggins
Aircraft Engineer
British Airways Barbados
246-243-3440
Hobbies
- Baking
- Swimming
- Art
Timeline
Foot Health Practitioner / Wound Care Assistant
Comfeet Foot Care Clinic
03.2024 - Current
Clinical Administrator /Wound Care Assistant
Comfeet Foot Care Clinic
03.2019 - Current
Medical Receptionist
Medical Associates Family Clinic
09.2018 - 03.2019
Deli Operations Supervisor
Fresh Market
06.2017 - 10.2017
Pastry Cook
Bluberry Beach Club
05.2016 - 03.2017
Daycare Owner/Operator
Sunshine Elite Daycare & Preschool
11.2014 - 11.2016
Pastry Cook /Line Cook
Treasure Beach Hotel
03.2010 - 09.2014
Line Cook
Simply GiGi Restaurant
11.2008 - 06.2009
Apprentice Pastry Chef
Hilton Hotels Worldwide
10.2007 - 10.2008
Clerical Assistant
Barbados Port Inc.
07.2007 - 09.2007
Diploma - Foot Health
The Smae Institute
Certificate - Wound Care (Skin Health Advocate & Resource Pro)
Wounds Canada (Canadian Association of Wound Care)
Certificate - Wound Care
Regal Development Solutions
Certificate - Medical Office Assistance
Career Development Institute
Certificate - Baking Technology
The Hospitality Institute
High School Diploma -
The Alexandra School
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