Latoya Francis
Lot 84 5th Ave West Terrace Gardens, St James
Summary
Visionary and result-driven Managing Director with over 20 years of experience in management and the cleaning Industry.
Skilled in business operations, staff leadership, and client satisfaction. Proven track record of growth in the cleaning industry, streamlining cleaning operations, and building long-term partnerships.
Passionate about delivering top-tier hygiene and sanitation services for residential, commercial and industrial clients.
Overview
24
24
years of professional experience
Work History
Managing Director
Laniya's Touch Quality Cleaning Services
05.2021 - Current
- Founded and scaled a successful cleaning business.
- Managed day-to-day operations, including hiring, training, scheduling, and client onboarding.
- Developed Service Packages tailored to residential, commercial and post-construction markets.
- Ensured high standards through regular quality inspections and client follow-ups.
- Recruited and trained a team of 20+ cleaners and supervisors boosting productivity.
Operations Manager
Premium Kennels & Security Services
Accommadation Road St. Michael
09.2020 - 12.2022
- Created detailed reports on the performances of employees.
- Create an emergency response and disaster recovery plan.
- Ensure compliance with local laws, regulations and safety standards.
- Recruit,train and supervise Security personnel.
- Scedule Security shifts and assign duties.performanceCreateCreateanSchedule
- Work with law enforcement, fire departments and emergency services.
Supervisor
Start De Town Ltd
08.2001 - 12.2019
- Supervised a team of 10 retail associates, providing leadership and guidance while ensuring adherence to company policies.
- Ensured accuracy of all financial transactions, including cash deposits, refunds and exchanges.
- Handled customer complaints,queries and returns professionally
- Step in to assist with sales during busy times.
Education
Certificate - Housekeeping
Barbados Vacational Training Board
08-2022
Diploma - Management
Barbados Institute of Management & Productivity
07-2005
Certificate - CXC
Barbados O'levels Institute
07-2000
Skills
- Business planning and strategy: the ability to set company direction, goals, and long-term vision
- Decision making: making confident, informed choices to drive growth
- Problem-solving: quickly addressing operational, staffing, or client issues
- Leadership & Team Management: inspiring and managing staff
- Quality assurance: Implementing quality Standards
- Recruitment and training: the ability to build a strong, effective workforce
Education and Training
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Personal Information
Timeline
Managing Director
Laniya's Touch Quality Cleaning Services
05.2021 - Current
Operations Manager
Premium Kennels & Security Services
09.2020 - 12.2022
Supervisor
Start De Town Ltd
08.2001 - 12.2019
Certificate - Housekeeping
Barbados Vacational Training Board
Diploma - Management
Barbados Institute of Management & Productivity
Certificate - CXC
Barbados O'levels Institute
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