Summary
Overview
Work History
Education
Skills
Grades
References
Timeline
GeneralManager

Krystle Gibson

# 2 Kirtons,St. Philip

Summary

Highly Service Oriented, Hospitality professional with over 15 years of experience in casual and fine dining hospitality establishments. Emphasizing innovation and creativity in solving complex problems. Results-focused with success in Triple-A & Forbes Service Standards. Comfortable in a fast-paced environment to provide quality service for our guests while effectively mentoring new associates. My focus is to contribute to your prestigious company's growth and development by sharing my gained knowledge and experience with all the team members achieving the highest level of guest satisfaction paired with the company's profitability and goals. Furthermore, to settle long–term goals in a challenging work environment to continuously develop my career path while assisting the organization with its objectives.

Overview

19
19
years of professional experience

Work History

Receptionist

Creative Ventures Inc.
03.2022
  • Answering phone, greeting and directing visitors, and responding to email inquiries
  • Listened calmly to complaints and resolved issues in a professional and accommodating manner
  • Volunteered for overtime shifts to provide additional support during holidays
  • Performed numerous administrative tasks as necessary, including scheduling meetings and travel, working with external vendors, interacting with visitors and answering phone calls and emails from customers.

Administrative Assistant

Saanma Learning Centre
01.2023 - 04.2024
  • Answer and direct calls
  • Planned and coordinated Summer and Easter camp
  • Screened and interviewed job applicants for the hiring process
  • Recorded and managed office expenses
  • Complied and recorded student information
  • Successfully prepare reports, letters, spreadsheets and memos.

Assistant Restaurant Manager

The Cliff Restaurant
08.2022 - 01.2023
  • 100% floor presence
  • Conducted pre - shift and after shift de-briefings
  • Handle guest complaints and resolve issues in a professional and accommodating manner.

Assistant F&B Service Manager

Barbados Yacht Club
11.2020 - 03.2022
  • Responsible for the smooth day-to-day operations of the Restaurant, ensuring members and guest satisfaction
  • Driving guest satisfaction to include quality, safety, efficiency and productivity
  • Leveraging a strong service orientation and a disciplined work ethic to inspire our associates to exceed guest expectations daily
  • Ensures that labour costs, beverage cost and other expenses are in line with budgeted target
  • Provided strategic and operational leadership for the Food and Beverage Departments
  • Conducts monthly OS & E inventory
  • Conducts pre - shift and after shift de-briefings
  • Selected, trained, evaluated and, coached supervisor & staff in Food & Beverage operations
  • Ensure that established cultural and core Service Standards are met
  • Selected, trained, evaluated and, coached managers & supervisor in multiple Food & Beverage operations and outlets to ensure that established cultural and core standards are met.

Supervisor (Ag)

Hilton Hotel
03.2010 - 09.2020
  • Luxury | AAA 4 Diamond
  • Forced to depart Hilton due to Covid 19 impact on the Hotel
  • Provided hotel guests with a pleasant dining experience and quality service
  • Produced the highest Hilton Brand Standards with accordance of Standard operating procedures
  • Assist to improved guest satisfaction scores from 87% to 94% by implementing guest focus drive among the staff
  • Selected, trained, evaluated and, coached staff in Brand Standards
  • Supervised and coordinated activities of dining room personnel to provide fast and courteous service to hotel guests
  • Ensured profitability of the Food and Beverage department, maximizing revenue and controlling costs
  • Worked closely with the manager in order to improve the service and costs control
  • Inspected dining room serving stations for neatness and cleanliness, and requisitioned dining room supplies
  • Scheduled reservations, monitored waiting list, and ensured the needs of the guests are met while they are waiting
  • Worked with management to plan and organize service standards
  • Supervisor staff, and service team to provide stellar dining experiences to high-profile patrons
  • Interact daily with hotel and dining guests to promote brand and accept feedback
  • Ensuring that all customers receive excellent service through direct salesmanship, prompt and courteous service.

Banquet Supervisor

John Hazzard Events
03.2009 - 05.2010
  • Supervisor the activities of the banquets Operations in order to improve the productivity, and food and beverage service
  • Conducted meetings with servers and kitchen staff for training and review purposes
  • Motivated employees to create an atmosphere of exceptionalism that reduced staff turnover
  • Proficient in all areas of food and beverage preparation and service.

Waitress

Champers Restaurant
03.2008 - 04.2009
  • Providing customers with a warm and happy environment
  • Providing the atmosphere of memorable experience
  • Active usage of point-of-sale machine
  • Greeted guests and provided quality customer service in fast-paced environment
  • Informed customers of daily specials and promotions
  • Answered questions about menu selections and made recommendations when requested
  • Collected payments from customers and completed money transaction
  • Stocked service areas with supplies such as silverware and condiments
  • Provided fast and courteous service
  • Skillfully anticipated and addressed guest service needs.

Waitress

The Crane Resort
03.2005 - 01.2008
  • Welcome and seat guests
  • Present and discuss menus
  • Answer questions and provide suggestions on food and beverage options
  • Take orders and enter into a POS system
  • Serve food and beverages including specialty dishes
  • Deal promptly with requests and complaints
  • Perform running side work throughout shift
  • Prepare final bill and process payments.

Education

Certified Food & Beverage Executive -

American Hotel & Lodging Educational Institute

Law & Sociology -

Associate Degree Barbados Community College

Food Safety / HCCAP Level 2 -

Certificate In Supervisory Management - Business Management

Bimap
05.2021

Skills

  • Excellent organizational skills and ability to multitask and prioritize
  • Strong communication Skills , including written coaching, mentoring skills; is able to articulate compelling ideas
  • Excellent people management, time management and strong organizational skills
  • Proven leadership skills, Operations Management in a hotel/resort environment
  • Excellent Knowledge of Food & Beverage Process
  • Excellent knowledge of Micros, Clear Sky, Jonas
  • Microsoft Word and Excel
  • Attention to Details
  • Adaptability in high-stress environment with ability to maintain composure and high level of professionalism
  • 100% Floor Presence during all service period

Grades

  • English 2
  • Social Studies 2
  • Information Tech 3
  • POB 2
  • POA 3
  • Office Procedures 2

References

Lindon Lovell, General Manager, (758) 456-9606, (758) 716-0495, llovell@windjammer-landing.com

Timeline

Administrative Assistant

Saanma Learning Centre
01.2023 - 04.2024

Assistant Restaurant Manager

The Cliff Restaurant
08.2022 - 01.2023

Receptionist

Creative Ventures Inc.
03.2022

Assistant F&B Service Manager

Barbados Yacht Club
11.2020 - 03.2022

Supervisor (Ag)

Hilton Hotel
03.2010 - 09.2020

Banquet Supervisor

John Hazzard Events
03.2009 - 05.2010

Waitress

Champers Restaurant
03.2008 - 04.2009

Waitress

The Crane Resort
03.2005 - 01.2008

Certified Food & Beverage Executive -

American Hotel & Lodging Educational Institute

Law & Sociology -

Associate Degree Barbados Community College

Food Safety / HCCAP Level 2 -

Certificate In Supervisory Management - Business Management

Bimap

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Krystle Gibson