Kore Denny
Christ Church
Summary
Motivated professional with experience in delivering engaging lessons to students and helping attain strong understanding of English language. Proficient in fostering creative environment, designing lesson plans and assessing student progress.
Overview
7
7
years of professional experience
1
1
Certification
Work History
English Language Assistant
Lycee Sidoine Apollinaire
10.2023 - 04.2024
- Assisted struggling students by offering additional tutoring sessions outside of regular class hours, leading to improved performance over time.
- Increased overall class participation with dynamic teaching strategies that encouraged open discussion and active engagement from all students.
- Collaborated with school administrators on various initiatives aimed at promoting language learning across the school community, including extracurricular programs and cultural events.
- Developed engaging lesson plans that incorporated real-world examples, enhancing student understanding of complex topics.
Cards Business Analyst
CIBC FirstCaribbean International Bank
11.2022 - 09.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Senior Fraud & Security Officer (Ag.)
CIBC FirstCaribbean International Bank
07.2022 - 10.2022
- Performed daily report monitoring to ensure that our merchants comply with established agreements
- Analysed merchant behavior to recommend more appropriate monitoring controls
- Prepared for and presented at weekly team meetings on a variety of topics for the benefit of the wider team.
Fraud & Security Officer
CIBC FirstCaribbean International Bank
05.2018 - 06.2022
- Performed daily transaction monitoring and analysis of customer spending habits using Visa Risk Manager, CA Technologies & Card Guard to highlight emerging fraud trends to prevent losses
- Produced and documented job aids that are used as the everyday standard for departmental procedures
- Compiled and facilitated Infra training for the team with regards to card replacement
- Recorded and updated fraud files for tracking and reporting which was then submitted to the Senior Executive Team.
Senior Customer Service Agent
CIBC FirstCaribbean International Bank
09.2017 - 04.2018
- Interacted with both clients and staff from territories across the region which contributed to building relationships as well as adapting and refining my problem-solving skills
- Consistently met customers' needs and provided practical assistance to enhance their experience with the bank, while maintaining and aligning with the bank's security policies
- Employed the use of TSYS, ICBS, CMS, Flexcube, and other systems to efficiently analyze and resolve customer challenges.
Operations Clerk
CIBC FirstCaribbean International Bank
04.2017 - 09.2017
- Generated and compiled weekly & monthly Building Access reports to be provided to IT department for internal and external auditors
- Responsible for assigning, activating and maintaining building access passes.
Education
Business
Queen's College Secondary School
Barbados07.2016
Skills
- SQL
- Python for Data Analytics
- Data Analytics & Story Telling
- Tableau
- Excellent interpersonal and communicative skills
- Teaching strategies
- Grammar Instruction
- Self-driven and works well in teams to reach a common goal
- In-depth knowledge of a wide array card products and services
- Proficient in the use of Microsoft Office Suite and other computer programs
Certification
- Data Analysis with R Programming, Coursera, R, RStudio, RStudio Cloud, Data Cleaning, Data Visualization
- Share Data Through the Art of Visualization, Coursera, Tableau, Data Visualization, Dashboards
- SQL Essential Training, Linkedin Learning, Database Management, SQL, Data Preparation
Languages
English
Native language
French
Upper intermediate
B2
Spanish
Elementary
A2
References
- Ms. Annette Worrell, CIBC FirstCaribbean International Bank, 2464671892, annette.worrell@cibcfcib.com
- Ms. Marisa McCarthy, CIBC FirstCaribbean International Bank, 2463672233, marisa.mccarthy@cibcfcib.com
- Mr. Ian Fields, Carter's & Co. Ltd, 2462848507
Timeline
English Language Assistant
Lycee Sidoine Apollinaire
10.2023 - 04.2024
Cards Business Analyst
CIBC FirstCaribbean International Bank
11.2022 - 09.2023
Senior Fraud & Security Officer (Ag.)
CIBC FirstCaribbean International Bank
07.2022 - 10.2022
Fraud & Security Officer
CIBC FirstCaribbean International Bank
05.2018 - 06.2022
Senior Customer Service Agent
CIBC FirstCaribbean International Bank
09.2017 - 04.2018
Operations Clerk
CIBC FirstCaribbean International Bank
04.2017 - 09.2017
Business
Queen's College Secondary School
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