Kimberley Corbin

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
• Kept building spaces premises clean inside and outside.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Used vacuum and shampooers to clean all carpeted areas in offices, lobbies and corridors.

• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Oversaw premises, including entry and exit of up to [50] employees and visitors daily.

• Used scripted conversation prompts to convey current account information and obtain payments.
• Worked in call center environment handling manual and automatically dialed outbound calls.