Ms
Kim Semkin
Bridgetown,St Lucy
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Having numerous experience in the sales field, I have dealt with different types of clients/customers resolving different types of issues making sure that the customer experiences are pleasant.
Overview
10
10
years of professional experience
Work History
Account Manager
Kenneth Green Associates
03.2007 - 03.2017
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Education
McEntee Senior High School
Walthamstow, London EnglandSkills
- Expense Control
- Issue Resolution
- Event Planning
- Strategic Planning
- Account Management
- Time Management
- Product and Service Sales
- Staff Management
- Acquiring New Customers
- Networking Skills
- Performance Evaluations
- Verbal and Written Communication
- Excellent Communication Skills
- Managing Multiple Tasks
- Order Processing
- Customer Satisfaction
- Overcoming Objections
- Coordinating Documents
- Product Training
- Client Rapport-Building
- Customer Relationship Management
- Customer Rapport
- Staff Development
- Prioritizing Workflows
- Client Relations
- Employee Mentoring
- Sales
Volunteer Experience
While I was living in the UK I became a member of the Army Cadet Force, from the age of 15.
This was character building for me and help me grow in strength and help me understand how to deal with different diversity and problems that would arise for myself and also for others around me.
This was a club for young adolescents to learn military skills in the field and also through ceremonial duties. You personally attain star levels through your career in the club, you also learn how to team build, problem solve as a team as well as an individual, once you have achieved all ten subject passes you then qualify for your first star, there are four star levels all together and when you get to the fourth star you are normally at the age of an adult (17/18). If you are good enough you are asked to stay on as an adult instructor. This happened to me and I was given my own unit to run in London with an attendance which I built from just 8 cadets attending to 30 attending twice a week for 5 years.
Running this unit voluntarily consisted of me writing training program for the cadets so that they could achieve their star levels. Organising field weekend trips for field craft badges, by way of transport, food, accommodation, weapons and ammunition, permission to use Ministry of Defense (MOD) property. Ceremonial duties such as the Lord Mayors Show and Remmberance Sunday.
I stayed a member for over 12 years gaining the rank of Colour Sargent and also acomplished becoming an ACF champion wining the 100 meters sprint for UK and Ireland ACF females.
Software
Excel
Pims
POS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
Kenneth Green Associates
03.2007 - 03.2017
McEntee Senior High School
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