Kim Ramsay
St. James,08
Summary
Results-driven administrative professional with extensive experience in customer service within the hotel sector. Demonstrates exceptional multitasking and time management skills. Focused on team collaboration and enhancing employee engagement. Aims to leverage industry knowledge to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Clinical Administrative Assistant
COMFEET FOOTCARE CLINIC
Bridgetown, St Michael
04.2025 - 09.2025
- Coordinated patient bookings and follow-up appointments to optimize scheduling efficiency.
- Facilitated collaboration with patients on product options and scheduled appointments to improve overall patient experience.
- Collaborated with patients during nail surgeries to ensure comfort and increase satisfaction.
- Maintained patient comfort during procedures
- Implemented POS system to streamline transaction processes.
Front Desk Agent
WORTHING COURT APARTMENT HOTEL
Bridgetown, Christ Church
05.2023 - 03.2025
- Checked in and out guests promptly, fostering positive first and last impressions.
- Answered telephone calls with a welcoming greeting.
- Booked and secured reservations both online and in person.
- Coordinated bookings for excursions, dinners, and cruises, enhancing guest experience and satisfaction.
- Followed up with guests to confirm satisfaction and address any concerns during stay.
- Upgraded guests to boost restaurant sales through upselling.
- Provided information on gym equipment usage to promote safety.
Front Desk Agent Trainee
TIME OUT HOTEL
Bridgetown, Christ Church
07.2021 - 11.2021
- Secured and booked reservations online and in-person, enhancing guest experiences through personalized service.
- Checked in and out guests efficiently, streamlining front desk operations.
- Answered telephone inquiries with a friendly greeting, fostering customer engagement and rapport.
- Conducted follow-ups with guests to assess comfort and satisfaction, ensuring a positive stay.
- Upgraded guests to promote restaurant offerings, increasing revenue.
- Coordinated bookings for excursions, dinners, and cruises to enhance guest itineraries.
Custodian
G.A.I.A INC.
Bridgetown, Christ Church
10.2018 - 01.2020
- Ensured clean floors, supporting safety and hygiene standards.
- Collaborated across various areas to promote a safe and secure environment.
- Documented incident reports, contributing to safety oversight and response measures.
- Provided information to passengers about airport services, enhancing their travel experience.
Door to door sales representative
FLOW
Bridgetown, St Michael
09.2015 - 04.2017
- Acquired new customers and updated information for existing clients to maintain accurate records.
- Conducted calls to upgrade services and attract potential clients.
- Collected sales data at events to inform and enhance outreach strategies.
- Input client and service information using Excel and Word for organized record-keeping.
Sales Representative
ROZZ HEALTH & BEAUTY SUPPLY
Bridgetown, St Michael
11.2015 - 03.2016
- Managed point-of-sale system to streamline transaction processes.
- Processed customer orders and handled telephone inquiries to ensure timely service.
- Conducted follow-ups with customers to ensure product satisfaction.
- Utilized Excel and Word to track and analyze daily customer activity.
Education
Bachelor of Science - Management [Human Resources]
University of The West Indies
Cave Hill, St Michael10.2026
Associate of Applied Science - Hospitality studies
Jean & Norma Holder Hospitality Institute
Marine Gardens10.2021
City & Guilds Diploma - COSMETOLOGY
Samuel Jackman Prescod Institute
Pine, St Michael10.2015
High School Diploma -
Coleridge & Parry Secondary
St Peter06.2012
Skills
- Microsoft Word proficiency
- Microsoft Excel proficiency
- Data analysis
- Planning skills
- Team collaboration
- Initiative taking
- Self-discipline
- Strong work ethic
- Self-reliance
- Energetic attitude
References
- Randolf Hackett, Managing Director of JH Security, 438-2399, 829-7331, #190, 7th Avenue, West Terrace Gardens, St. James
- Courtney Harewood, Justice of Peace, Retired Teacher, 421-7364, Lot 23 Hoytes Terrace, St. James
Work Reference
Alicia Farmer, General Manager - Worthing Court Hotel, 266-0304
Activities
I am very interested in learning new things and always aiming for higher goals. I know Spanish partially, but I want to be fluent. I enjoy reading, movies and cooking new dishes. The kitchen is my next favourite place to be.
Timeline
Clinical Administrative Assistant
COMFEET FOOTCARE CLINIC
04.2025 - 09.2025
Front Desk Agent
WORTHING COURT APARTMENT HOTEL
05.2023 - 03.2025
Front Desk Agent Trainee
TIME OUT HOTEL
07.2021 - 11.2021
Custodian
G.A.I.A INC.
10.2018 - 01.2020
Sales Representative
ROZZ HEALTH & BEAUTY SUPPLY
11.2015 - 03.2016
Door to door sales representative
FLOW
09.2015 - 04.2017
Bachelor of Science - Management [Human Resources]
University of The West Indies
Associate of Applied Science - Hospitality studies
Jean & Norma Holder Hospitality Institute
City & Guilds Diploma - COSMETOLOGY
Samuel Jackman Prescod Institute
High School Diploma -
Coleridge & Parry Secondary