Kiera Small
Bridgetown ,Barbados
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to improving customer experience and providing reliable product education, timely assistance, helpful feedback, and respectful conflict management responses. A confident communicator who pays attention to detail is enthusiastic, and enjoys working with people and building long-lasting relationships. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.
Overview
6
6
years of professional experience
Work History
Secretary
Queen Elizabeth Hospital
2023.08 - 2023.09
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Answered high volume of phone calls and email inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized and updated schedules for executives.
Human Resources Customer Service Representative
The Queen Elizabeth Hospital
2023.04 - 2023.05
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Clerical Officer
Queen Elizabeth Hospital
2023.02 - 2023.03
- Assisting the flow of data regarding COVID testing and other standard clerical duties. E.g. printing
patient data, maintaining patient confidentiality. - Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Clerical Officer
Queen Elizabeth Hospital
2022.09 - 2023.01
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared and edited documents to produce precise, accurate and professional communication.
Cashier/Customer Service Representative
Bridgetown Duty Free
2017.07 - 2022.09
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
Education
Diploma - Radio And Television Broadcasting
College of International Radio Broadcasting
Bridgetown, Barbados01.2017
High School Diploma -
Springer Memorial Secondary School
Government Hill, St. Michael 06.2014
Skills
- Time Management
- Reliable
- Documentation And Reporting
- Organization and prioritization
- Document Management
- Detail-Oriented
- Honest and Ethical
- Problem-Solving
- Customer Service
- Flexibility
Timeline
Secretary
Queen Elizabeth Hospital
2023.08 - 2023.09
Human Resources Customer Service Representative
The Queen Elizabeth Hospital
2023.04 - 2023.05
Clerical Officer
Queen Elizabeth Hospital
2023.02 - 2023.03
Clerical Officer
Queen Elizabeth Hospital
2022.09 - 2023.01
Cashier/Customer Service Representative
Bridgetown Duty Free
2017.07 - 2022.09
Diploma - Radio And Television Broadcasting
College of International Radio Broadcasting
High School Diploma -
Springer Memorial Secondary School
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