Kiah Richards
Ch. Ch.
Summary
Detail-oriented and results-driven administrative assistant with over seven years of experience in optimizing resource allocation, streamlining administrative processes, and enhancing operational efficiency. Proficient in leveraging advanced tools such as SAP, MS Project, and Power BI to forecast resource needs, analyze data, and deliver actionable insights. Skilled in workforce planning, budget management, and cross-departmental collaboration, ensuring projects are delivered on time and within budget. Adept at developing scalable frameworks to improve productivity and mitigate risks, with a proven track record of driving cost savings and process improvements. A highly organized professional with exceptional communication and problem-solving skills, committed to supporting organizational goals through strategic planning and precise execution.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
RESOURCE PLANNING AND ADMINISTRATIVE ASSISTANT
INTER-AMERICAN DEVELOPMENT BANK
10.2023 - 01.2025
- Optimized onboarding and offboarding processes for staff, enhancing operational efficiency.
- Successfully implemented initiatives to improve organizational climate, diversity, and inclusion.
- Facilitated the seamless execution of contracts and payments for individual consultants and firms, ensuring compliance with procurement policies.
- Spearheaded staff engagement activities, contributing to a more collaborative work environment.
- Streamlined resource planning processes, cutting planning cycle time by 30%.
- Conducted cost-benefit analyses that identified savings opportunities worth $25,000.00 annually.
- Improved forecast accuracy through advanced data analysis and predictive modeling.
Marketing Officer
Kelly Group Inc.
04.2023 - 09.2023
- Coordinated promotional events, resulting in deeper customer engagement.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Analysed consumer behaviour trends, informing product development decisions.
- Developed strategy for social media marketing with cohesive messaging across multiple platforms.
- Conducted market research that identified a new customer segment, contributing to a 15% revenue growth.
- Collaborated with sales teams, aligning marketing efforts with sales goals and increasing lead conversion
COMPLIANCE COORDINATOR
SUNCOMPANIES LTD.
11.2022 - 02.2023
- Developed and implemented compliance frameworks, reducing regulatory audit findings by 30%
- Monitored and updated compliance policies, ensuring adherence to evolving national and international regulations.
- Collaborated with legal and operational teams, reducing regulatory penalties by $250K annually.
- Provided guidance to department heads, ensuring consistent application of compliance standards across all teams.
- Prepared detailed compliance reports for senior management and regulatory authorities, improving transparency and trust.
REPRESENTATIVE/ADMINISTRATIVE ASSISTANT
INTER-AMERICAN DEVELOPMENT BANK
07.2021 - 10.2022
- Successfully coordinated the logistics for the reception of the President of the IDB with limited time to plan and still maintained the budget quota
- Agenda and transportation management of the Country Representative for the coordination of travel, meetings and events
- Prepare a statement of expenses corresponding to the Country Representative's trips
- Efficiently process Vendor invoices via SAP
- Perform all accounting features, including payment reconciliations, expense accruals and coding of transactions
- Prepare documents and liaise with the Ministry of Foreign Affairs pertaining to activities related to the Country Representative and International Staff
- Management of petty cash vouchers and reconciliation of Petty Cash
- Assisted in onboarding processes, ensuring smooth integration for 10+ new hires.
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
INTER-AMERICAN DEVELOPMENT BANK
07.2019 - 06.2021
- Efficiently process Vendor invoice via SAP
- Perform all accounting features, including payment reconciliations, expense accruals and coding of transactions
- Improved and maintained client relationships by resolving three-year outstanding payments for three major companies
- Dissemination of incoming and outgoing documents via SISCOR
- Record Management of vital physical and electronic documents
- Management of VAT filing for the bank
- Procurement of supplies, including stationery, for office
- Record Management of Physical and Online documents via Ez Records and EZ-Share
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Assisted with administrative tasks, improving overall functionality of the office.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
OPERATIONS SUPPORT OFFICER
CIBC FIRST CARIBBEAN INTERNATIONAL BANK
09.2018 - 07.2019
- Manually processing international and domestic wire transfers
- Processing all outgoing transfers (Domestic, International USD and International Foreign Currency etc) for internal and external customers per set policies and procedures
- Utilize multiple servicing systems for research and processing (i.e SWIFT, GPS)
- Provide end of day reconciliations
Education
CERTIFIED SCRUM MASTER - MANAGEMENT (MARKETING)
01.2014 - 01.2018
Bachelor of Science - MANAGEMENT (MARKETING)
University of The West Indies
/2014 - /2018
Skills
- Resource Management Tools: Proficiency with SAP and Hyperion
- Budgeting and Forecasting: Strong capability in financial planning and analysis tools
- Problem-Solving: Creative solutions for resource allocation challenges
- Process Optimization: Streamlining workflows to improve efficiency
- Time Management: Prioritizing tasks to meet deadlines without compromising quality
- Agile and Waterfall Methodologies: Familiarity with project management frameworks
Personal Information
Title: Administrative Assistant
References
References available upon request.
Timeline
RESOURCE PLANNING AND ADMINISTRATIVE ASSISTANT
INTER-AMERICAN DEVELOPMENT BANK
10.2023 - 01.2025
Marketing Officer
Kelly Group Inc.
04.2023 - 09.2023
COMPLIANCE COORDINATOR
SUNCOMPANIES LTD.
11.2022 - 02.2023
REPRESENTATIVE/ADMINISTRATIVE ASSISTANT
INTER-AMERICAN DEVELOPMENT BANK
07.2021 - 10.2022
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
INTER-AMERICAN DEVELOPMENT BANK
07.2019 - 06.2021
OPERATIONS SUPPORT OFFICER
CIBC FIRST CARIBBEAN INTERNATIONAL BANK
09.2018 - 07.2019
CERTIFIED SCRUM MASTER - MANAGEMENT (MARKETING)
01.2014 - 01.2018
Bachelor of Science - MANAGEMENT (MARKETING)
University of The West Indies
/2014 - /2018
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