Kevin C. Walters
11 A Edgehill Heights, St. Thomas,Bridgetown
Summary
Advanced Operations Manager offering over 12 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
18
18
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Customs Clerk
Codgie's Customs Services
01.2021 - 01.2021
- Lead facilitator for customer issue resolution related to service performance and cargo issues.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Verified rejected cargo and advised on steps to take for avoiding repeat denial.
- Coordinated scheduling and booking of weekly transportations
Vehicle Rental Agent
Marathon Services Inc
11.2018 - 11.2020
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Carried out day-day-day duties accurately and efficiently.
- Monitored company inventory to keep stock levels and databases updated.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Drove operational improvements which resulted in savings and improved profit margins.
- Oversaw daily operations to ensure high levels of productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Operations Clerk/Stevedore
Massy Trading, Shipping Division
12.2017 - 08.2018
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Handled client correspondence and tracked records to foster office efficiency.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Supported staff on special assignments and ad hoc projects.
- Managed multiple projects simultaneously using organizational and analytical skills.
Manager
Integrity Shipping & Logistics Inc
01.2010 - 01.2016
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Cross-trained existing employees to maximize team agility and performance.
- Recorded inventory sales into organization's weekly income report.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Prepared and recommended long-range plans for development of department personnel.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Accomplished multiple tasks within established timeframes.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Approved regular payroll submissions for employees.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Onboarded new employees with training and new hire documentation.
Operations Manager
Marine Trading Ltd
01.2003 - 11.2009
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reviewed shift reports to understand current numbers and trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Partnered with vendors and suppliers to effectively manage and budget.
- Spearheaded department training for appraisals of new components.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Investigated and resolved departmental non-conformances.
- Helped build and review master service agreements for work eligibility.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Clerk
T. Geddes Grant
04.2000 - 11.2000
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Received and routed business correspondence to correct departments and staff members.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Entered Shipping data using Agency System, following procedures to keep information private.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Operations Clerk
Caribbean Shipping Ltd
03.1999 - 06.2000
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Received and routed business correspondence to correct departments and staff members.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Office Clerk
Barbados Port Inc, University Row
06.1998 - 08.1998
- Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Handled client correspondence and tracked records to foster office efficiency.
- Assisted team members with administrative requirements by expertly using diverse office software.
Education
Computer Related
Capitol Business Solutions Inc
02.1999 - 11.1999
C.X.C - Mathematics
The Louis Lynch Secondary School
01.1990 - 01.1997
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Merrivale Preparatory School
01.1984 - 01.1990
Obtained the Certificate of Proficiency in Maritime Regulations -
The West Coast Maritime Institute of Canada
04.2008 - 07.2009
Courses in Cargo Vessel Handling - undefined
Completed Courses in Cargo Handling - undefined
Completed Courses in Stevedoring Vessels - undefined
Completed Course in Terminal & Port Handling - undefined
Capitol Business Solutions Inc
Obtained a Certificate in Computer Repair & Maintenance - undefined
a Certificate in Web Page Design with Microsoft FrontPage - undefined
Cont’d - undefined
The Louis Lynch Secondary School
a Certificate in Information Technology - undefined
The Louis Lynch Secondary School
Arts & Craft General II - undefined
Principles of Accounts General III - undefined
C.X.C - undefined
Skills
Scheduling
Sorting and labeling
Mail handling
Organization and Time Management
Computer Skills
Multitasking Abilities
Supply Chain Management
Logistics Management
Business Development
Reporting abilities
Documentation skills
Document preparation
Clearance monitoring
Import management
MS Office
Certification
Maritime Institue of Canada
Timeline
Customs Clerk
Codgie's Customs Services
01.2021 - 01.2021
Vehicle Rental Agent
Marathon Services Inc
11.2018 - 11.2020
Operations Clerk/Stevedore
Massy Trading, Shipping Division
12.2017 - 08.2018
Manager
Integrity Shipping & Logistics Inc
01.2010 - 01.2016
Obtained the Certificate of Proficiency in Maritime Regulations -
The West Coast Maritime Institute of Canada
04.2008 - 07.2009
Operations Manager
Marine Trading Ltd
01.2003 - 11.2009
Operations Clerk
T. Geddes Grant
04.2000 - 11.2000
Operations Clerk
Caribbean Shipping Ltd
03.1999 - 06.2000
Computer Related
Capitol Business Solutions Inc
02.1999 - 11.1999
Office Clerk
Barbados Port Inc, University Row
06.1998 - 08.1998
C.X.C - Mathematics
The Louis Lynch Secondary School
01.1990 - 01.1997
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Merrivale Preparatory School
01.1984 - 01.1990
Courses in Cargo Vessel Handling - undefined
Completed Courses in Cargo Handling - undefined
Completed Courses in Stevedoring Vessels - undefined
Completed Course in Terminal & Port Handling - undefined
Capitol Business Solutions Inc
Obtained a Certificate in Computer Repair & Maintenance - undefined
a Certificate in Web Page Design with Microsoft FrontPage - undefined
Cont’d - undefined
The Louis Lynch Secondary School
a Certificate in Information Technology - undefined
The Louis Lynch Secondary School