Kevin Gaskin
Bridgetown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Organized and efficient Data Entry Clerk with over 10 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
14
14
years of professional experience
Work History
Supervisor
Platinum System
08.2013 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Fraud Agent
NCO
09.2010 - 02.2012
- Maintained detailed records of all investigations, ensuring compliance with company policies and regulatory requirements.
- Worked closely with customers to verify transactions when potential fraud was detected, maintaining trust while protecting their accounts from unauthorized access.
- Streamlined the dispute resolution process by automating certain tasks, improving efficiency and reducing response times.
- Identified patterns in fraudulent activities by analyzing large data sets, leading to proactive countermeasures against emerging threats.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Louis Lynch Secondary School
Bridgetown, BarbadosEllerslie Secondary School
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Processes and procedures
- Data Analytics
- Data Analysis
- Issue Research
- Coaching abilities
- Team Leadership
- Customer Service
- Staff Training
- Computer Skills
Timeline
Supervisor
Platinum System
08.2013 - Current
Fraud Agent
NCO
09.2010 - 02.2012
Louis Lynch Secondary School
Ellerslie Secondary School
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