Keshia Pope
Lower Estate, St. George,Barbados
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Reservationist
Big Blue Island Inc
11.2022 - Current
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Collaborated with team members to ensure seamless guest experiences from booking through checkout.
- Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
- Reduced no-shows by implementing a proactive confirmation system for upcoming reservations.
Personal Assistant
Mc Design Limited
10.2020 - 10.2022
- Maintained appropriate filing of personal and professional documentation.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Marketing Coordinator
Barbados Sotheby's International Realty
05.2017 - 10.2020
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Boosted sales by designing and executing creative email marketing campaigns.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
Sales Associate
Barbados Sotheby's International Realty
06.2014 - 10.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Assisted Sales Agents with creating and storing all property contracts.
- Liaised with other Sales Associates to either rent or sell their properties or for them to rent or sell the properties we managed.
- Updated all property listings on the company's website.
- Take and disseminate all notes during meetings.
Property Accountant
Barbados Sotherby's International Realty
06.2008 - 06.2014
- Enhanced financial accuracy by reconciling property accounts and identifying discrepancies in a timely manner.
- Coordinated insurance coverage procurement for properties, ensuring adequate protection against potential risks at competitive rates.
- Reviewed numerous financial statements for accuracy and determined compliance with generally accepted accounting principles.
- Monitored accounts payable and accounts receivable functions to accurately gauge organization cash flow.
- Reduced errors in financial reports by meticulously reviewing and analyzing general ledger entries.
- Dealt with tenant invoices, balances, and payments for numerous tenants and properties.
Education
Master of Science - International Management
University Of Liverpool
England11.2017
Bachelor of Arts - Dance, Theatre & Film
University Of West Indies
Cave Hill, St. Michael, Barbados10.2011
Associate of Science - Accounting And Computer Science
Barbados Community College
Howells Road, Bridgetown, St. Michael, Barbados10.2006
Skills
- Reservation software knowledge
- Patience and Tolerance
- Professionalism and Courtesy
- Accuracy and Precision
- Organized
- Punctual
Timeline
Reservationist
Big Blue Island Inc
11.2022 - Current
Personal Assistant
Mc Design Limited
10.2020 - 10.2022
Marketing Coordinator
Barbados Sotheby's International Realty
05.2017 - 10.2020
Sales Associate
Barbados Sotheby's International Realty
06.2014 - 10.2020
Property Accountant
Barbados Sotherby's International Realty
06.2008 - 06.2014
Master of Science - International Management
University Of Liverpool
Bachelor of Arts - Dance, Theatre & Film
University Of West Indies
Associate of Science - Accounting And Computer Science
Barbados Community College
Similar Profiles
Tiomela S HudsonTiomela S Hudson
Reservationist at Big Blue Island Inc (La Cabane)Reservationist at Big Blue Island Inc (La Cabane)
Craig S HofmannCraig S Hofmann
HR Director at Big Brothers Big Sisters of Long IslandHR Director at Big Brothers Big Sisters of Long Island
Richard SilvaRichard Silva
Senior Accountant at Blue Cross and Blue Shield of Rhode IslandSenior Accountant at Blue Cross and Blue Shield of Rhode Island
Trisha Amanda AllsoppTrisha Amanda Allsopp
Logistics & Operations Clerk at Massy Stores Newton WarehouseLogistics & Operations Clerk at Massy Stores Newton Warehouse
André HoyteAndré Hoyte
Senior Business Development Officer (Manager Business Development Department) at Government of Barbados - Cultural Industries Development Authority & The National Cultural FoundationSenior Business Development Officer (Manager Business Development Department) at Government of Barbados - Cultural Industries Development Authority & The National Cultural Foundation