Keshia Pope
Lower Estate, St. George,Barbados
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Reservationist
Big Blue Island Inc
Paynes Bay, St. James, Barbados
11.2022 - Current
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Collaborated with team members to ensure seamless guest experiences from booking through checkout.
- Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
- Reduced no-shows by implementing a proactive confirmation system for upcoming reservations.
Personal Assistant
Mc Design Limited
Paynes Bay, St. James, Barbados
10.2020 - 10.2022
- Maintained appropriate filing of personal and professional documentation.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Marketing Coordinator
Barbados Sotheby's International Realty
Holetown, St. James
05.2017 - 10.2020
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Boosted sales by designing and executing creative email marketing campaigns.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
Sales Associate
Barbados Sotheby's International Realty
Holetown, St. James
06.2014 - 10.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Assisted Sales Agents with creating and storing all property contracts.
- Liaised with other Sales Associates to either rent or sell their properties or for them to rent or sell the properties we managed.
- Updated all property listings on the company's website.
- Take and disseminate all notes during meetings.
Property Accountant
Barbados Sotherby's International Realty
Holetown, St James
06.2008 - 06.2014
- Enhanced financial accuracy by reconciling property accounts and identifying discrepancies in a timely manner.
- Coordinated insurance coverage procurement for properties, ensuring adequate protection against potential risks at competitive rates.
- Reviewed numerous financial statements for accuracy and determined compliance with generally accepted accounting principles.
- Monitored accounts payable and accounts receivable functions to accurately gauge organization cash flow.
- Reduced errors in financial reports by meticulously reviewing and analyzing general ledger entries.
- Dealt with tenant invoices, balances, and payments for numerous tenants and properties.
Education
Master of Science - International Management
University Of Liverpool
England11.2017
Bachelor of Arts - Dance, Theatre & Film
University Of West Indies
Cave Hill, St. Michael, Barbados10.2011
Associate of Science - Accounting And Computer Science
Barbados Community College
Howells Road, Bridgetown, St. Michael, Barbados10.2006
Skills
- Reservation software knowledge
- Patience and Tolerance
- Professionalism and Courtesy
- Accuracy and Precision
- Organized
- Punctual
Timeline
Reservationist
Big Blue Island Inc
11.2022 - Current
Personal Assistant
Mc Design Limited
10.2020 - 10.2022
Marketing Coordinator
Barbados Sotheby's International Realty
05.2017 - 10.2020
Sales Associate
Barbados Sotheby's International Realty
06.2014 - 10.2020
Property Accountant
Barbados Sotherby's International Realty
06.2008 - 06.2014
Master of Science - International Management
University Of Liverpool
Bachelor of Arts - Dance, Theatre & Film
University Of West Indies
Associate of Science - Accounting And Computer Science
Barbados Community College