Keshae K P Bovell
Speightstown,Barbados
Summary
Proven leader in hospitality management, adept at enhancing guest relations and staff performance, notably at Cobblers Cove Hotel. Excelled in staff training, fostering a team-oriented environment, and implementing solutions for efficiency. Achieved significant improvements in customer satisfaction and operational productivity, demonstrating strong organizational and customer service skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Coordinator & Duty Manager
Cobblers Cove Hotel
02.2022 - Current
- Maintained a welcoming atmosphere through diligent attention to cleanliness and organization in the dining area.
- Strengthened teamwork among staff members through effective training sessions and ongoing support.
- Ensured seamless event execution with thorough planning, coordination, and oversight of all front-of-house activities.
- Implemented company policies effectively to maintain a harmonious work environment.
- Increased repeat business by promptly addressing customer concerns and providing exceptional service.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Enhanced customer satisfaction by efficiently managing reservations and room allocations.
- Trained employees in essential job functions.
Operations Shift Leader
Maxwell Del Mar
01.2021 - 02.2022
- Conducted regular audits to ensure compliance with industry regulations and company policies, mitigating potential risks.
- Ensured a safe working environment for all employees by enforcing safety protocols and conducting regular inspections.
- Championed process improvements within the department that led to increased productivity without sacrificing quality or safety standards.
- Increased production output by optimizing equipment usage and minimizing waste and inefficiency in the day-to-day operation.
- Effectively resolved customer complaints by addressing root causes and implementing preventive measures, thereby increasing customer satisfaction levels.
- Managed shift budgets effectively, identifying opportunities for cost savings while maintaining optimal service levels.
Front Desk Agent
Treasure Beach Hotel Payne's Bay St. James
04.2019 - 03.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent
Coconut Court Hotel, Hastings Christ Church
10.2017 - 04.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Bachelor of Science - Hotel Management
University of The West Indies
Centre For Hotel And Tourism Management In Nassau 10.2017
Skills
Strong Organization
Customer service expertise
Staff Training and Development
Health and safety compliance
Budgeting and financial management
Technology proficiency
Training and mentoring
Guest Relations
Staff Management
Quality Control
Staff Motivation
Staff Supervision
Certification
- First Aid Certification
sports
Cricket, Football, Volleyball, table tennis
Timeline
Front of House Coordinator & Duty Manager
Cobblers Cove Hotel
02.2022 - Current
Operations Shift Leader
Maxwell Del Mar
01.2021 - 02.2022
Front Desk Agent
Treasure Beach Hotel Payne's Bay St. James
04.2019 - 03.2020
Front Desk Agent
Coconut Court Hotel, Hastings Christ Church
10.2017 - 04.2019
Bachelor of Science - Hotel Management
University of The West Indies
- First Aid Certification
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