Kenvin Husbands
Airy Hill, St. George
Summary
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Overview
23
23
years of professional experience
Work History
Senior Customer Service Rep
Graboid Intl Inc
01.2010 - 01.2025
- Lead and provide training to the offshore customer support team in Barbados.
- Maintain and update Standard operating procedures
- Manage processes to resolve legal issues between the company and external parties.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Professional Driver OTR
Werner Enterprise, Inc
11.2008 - 03.2009
- Transport and deliver freight over long distances in a safe, efficient and timely manner.
- Perform all operations of a semi tractor trailer in accordance with DOT regulations.
- Load and unload trailer and maintain records required under State and Federal laws.
Financial Service Assistant Leader
Amscot Corp
11.2007 - 09.2008
- Provided friendly and courteous customer service.
- Identified customer needs and explained the use and benefits of various products.
- Assisted customers with various transactions that involved the handling of cash.
- Performed collection calls in accordance with state and federal laws.
- Performed closing and balancing routines for the Vault, ATM and cash drawers.
Freight Payables Coordinator (Contractor)
CHEP USA
09.2007 - 11.2007
- Researched and reconciled outstanding freight payable invoices.
- Contacted vendors and internal logistics departments to resolve billing disputes.
- Entered data, generated reports, and produced tracking documents.
Team Leader – Accounts Receivable
General Electric Capital Corp
07.2004 - 03.2007
- Lead a team of AR Specialist responsible for researching and applying payments.
- Monitored the aging of suspense items; resolved / reported to management for month-end close.
- Reviewed and approved outbound checks and wire transfers to customers.
- Field all escalations regarding, incorrect invoices; misapplied payment and AML red flags.
- Applied process improvement tools to improve the accuracy and efficiency of the AR process.
- Provides subject matter expertise to other department on cross-functional projects.
Process Engineer – Accounts Receivable
General Electric Capital Corp
10.2001 - 06.2004
- Automated workflow processes within account receivable.
- Outsource various accounts receivable processes to Mexico and India and established performance metrics to maintain operational goals.
- Managed offshore cash application teams and developed strategies to meet business objective.
Education
AA - Accounting
Monroe College
New Rochelle, NYSkills
- General Office Skills
- Computer Savvy
- Presentation Skill
- Microsoft Office Products
- Drivers License: CDL – Class A
- Complaint resolution
- Staff training
- SOP writing
- Process optimization
Timeline
Senior Customer Service Rep
Graboid Intl Inc
01.2010 - 01.2025
Professional Driver OTR
Werner Enterprise, Inc
11.2008 - 03.2009
Financial Service Assistant Leader
Amscot Corp
11.2007 - 09.2008
Freight Payables Coordinator (Contractor)
CHEP USA
09.2007 - 11.2007
Team Leader – Accounts Receivable
General Electric Capital Corp
07.2004 - 03.2007
Process Engineer – Accounts Receivable
General Electric Capital Corp
10.2001 - 06.2004
AA - Accounting
Monroe College
EMPLOYMENT HISTORY
- 2010 – 2025 Senior Customer Service Rep – Graboid Int’l Inc, Barbados
- 2008 – 2009 Professional Driver – Werner Enterprise, Lakeland, FL
- 2007 – 2008 Financial Assistant Leader – Amscot Corp, Orlando, FL
- 2007 – 2007 Freight Payable Coordinator – CHEP, USA, Orlando, FL
- 2004 – 2007 Team Leader Accounts Receivable – General Electric, Danbury, CT
- 2001 – 2004 Process Engineer Accounts Receivable – General Electric, Danbury, CT
- 1999 – 2001 Customer Relationship Analyst – General Electric, Danbury, CT
- 1995 – 1999 Portfolio Administration Rep – General Electric, Danbury, CT
- 1994 – 1995 Accounts Receivable Specialist – General Electric, Danbury, CT
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