Kentoine Browne
St.Philip, Barbados
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
7
7
years of professional experience
Work History
Finance Specialist
Carnival Cruiselines
03.2024 - 01.2025
- FINANCE SPECIALIST
- Carnival Cruise lines Mar 2024 – Present
- Oversees the automated revenue accounting processes.
- Ensures sales data from Point of Sales system balances with payment systems.
- Identifies and corrects all discrepancies daily.
- Monitors and manages all Guest & Crew payment accounts, ensuring forms of payments are available always.
- Processing the ordering and receiving of goods onboard via the designated onboard inventory management system and reports variances to shipboard and shoreside management.
- Conducts periodic audits of inventories in various locations.
- Performs end of voyage posting to close the period in the onboard inventory management system.
- Serves as administrator of all onboard financial systems, provides end user support, and performs tests during ,deployments and special projects.
GUEST SERVICES OFFICER
Princess Cruises
10.2022 - 11.2023
- Assisting Guest Services Supervisor as team lead. Creating Schedules, building moral , briefing team on daily goals & handling guest concern escalations.
- Greet guests on arrival to ship
- Help guests with any questions or queries
- Process payments for guests via cash or credit cards
- Change currencies for guests
- Engage with guests through conversation making them feel at home
- Answer phone calls and requests from guests
- Performs all necessary administrative tasks
- Manage a variety of financial transactions and is responsible of cash floats
- Providing guests with updated schedules for every voyage
- Communicating with every department to ensure guests have a relaxing vacation.
Activities Host
Sandals Barbados Hotel & Resort
02.2020 - 11.2022
- Greeting and singing for guests on arrival to the resort
- Plan , promote and leading daily activities such as bingo ,themed events , comedy shows and small broadway shows.
- Ensuring a variety of activities are available for different age groups and interests.
- Preparing materials and equipment needed for activities, ensuring everything is set up properly before the event begins.
CUSTOMER SERVICE REPRESENTATIVE
KM2 Solutions
10.2020 - 10.2021
- Facilitating general customer queries inclusive of processing of payments
- Calling & contacting of customers to update account information
- Resolution of customer issues at point of contact
- Data Entry
- Providing customers with the best experience possible.
Accounts & Customer Service Representative Intern
Barbados Water Authority
02.2018 - 08.2018
- Financial Management & Record keeping
- • Filing paperwork
- • Facilitation of supplier related queries
- • Supplier relationship management
- • Payment Reconciliation
Education
High School Diploma -
The Lester Vaughan Secondary School
06.2016
Skills
- Administrative Skills
- Business Writing
- Excellent Verbal Communication
- Hosting
- Problem Solver
- Customer Service
- Team Leading
References
REFERENCES
Dexter Franklyn : Club Sandals Manager Sandals Barbados Hotel and Resort.
+1 (246) 236-9432
Keimar Williams Marketing Assistant, Republic Bank (Barbados) Limited
+1-246-253-1202
Certificates
• Crisis Management and Behavior Assessment.
•University of California, Irvine
Initiating and Planning Projects (Coursera
Timeline
Finance Specialist
Carnival Cruiselines
03.2024 - 01.2025
GUEST SERVICES OFFICER
Princess Cruises
10.2022 - 11.2023
CUSTOMER SERVICE REPRESENTATIVE
KM2 Solutions
10.2020 - 10.2021
Activities Host
Sandals Barbados Hotel & Resort
02.2020 - 11.2022
Accounts & Customer Service Representative Intern
Barbados Water Authority
02.2018 - 08.2018
High School Diploma -
The Lester Vaughan Secondary School