Kennith Farnum
St. George,Barbados
Summary
Senior Technical Analyst with extensive experience at CIBC First Caribbean, specializing in problem-solving and project management. Led initiatives that improved operational efficiency and reinforced disaster recovery strategies. Skilled in providing technical support and promoting cross-functional collaboration to deliver effective solutions in complex IT settings.
Overview
20
20
years of professional experience
Work History
Senior Technical Analyst - On Contract
CIBC First Caribbean
03.2017 - Current
- Providing extensive analysis and recommendations aimed at accomplishing business objectives
- Improving the efficiency of business functions
- Preparing management reports
- Supporting information systems, and provide technical direction and guidance to all COBSCO system users and project teams
- Analyzing and diagnosing system problems
- Troubleshooting problem reports - receiving, logging, monitoring and resolving
- Coordinating with internal and external I/S service providers to ensure timely problem resolution
- Perform patch and vulnerability management
- Sourcing and Implementation for new service requests
- Participate in medium to large complex technical projects or higher-risk activities with some amount of guidance from Specialist or Consultants
- Responsible for providing technology solutions and systems expertise on business unit recovery plans to the BRP Management Team in the event of a major business interruption or disaster recovery
- Responsible for the installation, configuration, and maintenance of all applications
- Make recommendations to improve efficiency, reduce costs, and provide support for the virtual operation
- Application development - report writing, minor enhancements
- System design, database design and structure, program specification and coding and unit and integrated testing
- Provide second-line technical support for all computers and peripheral, system hardware and software technical issues
Technical Analyst
CIBC Offshore Banking Services (COBSCO)
11.2007 - 02.2017
- Provide End User Support to the primarily automated business functions.
- Providing support in a multimillion-dollar global banking operation with extensive knowledge in the OPICS Treasury & Finance System and in depth knowledge of Swift Alliance products.
- To perform End User computing activities including customizing/modifying existing programs or packages, conducting product/environment evaluations, analysis, documentation, and maintenance of EUC computer applications or Information Technology solutions of moderate complexity, to meet end user needs.
- Appointed Alternate Business Continuity coordinator in January 2015
Systems Manager
Advanced Business Systems Inc.
02.2006 - 07.2006
- Supervises IT planning and development efforts relating to new projects
- Develops and adheres to all programming, testing, access and documentation standards
- Change Management
- Communicates with vendors and contractors
- Supervisor a team of two persons.
Education
Diploma - Data Processing Management
Granton Institution
Ontario, Canada01.1984
Skills
- Problem solving
- Analytical skills
- Leadership
- Staff management
- Motivation
- Communication
- Initiative
- Teamwork
- Systems troubleshooting
- Technical support
- Project management
- Change management
- Disaster recovery
- End user support
- Attention to detail
- Effective communication
- Team collaboration
- Cybersecurity
- Cross-functional team collaboration
- IT infrastructure
- Project management experience
- Network architecture
- End-user consultation
- IT service management
- Network administration
- IT security management
- Hardware and software installation
- IT best practices
- Network maintenance
Affiliations
- Member of the British Computer Society.
- Member of the Association of Computer Professional.
Operating Systems Applications
Windows 10 Professional/Enterprise, Windows 7 Professional/Enterprise 32/64 Bit, MS Office Suite 2010/2013, MS Visio 2010/2013, MS Visual Studio, Windows 2008/2008R2/2012/2016 Server, SQL Server 2005/2008/2014, VMware ESXi 6.X, RSA Authentication Manager 8.1/8.2, Blackberry Enterprise Service 12, Blackberry Enterprise Server 5.X, Swift Alliance 7.X, Sunview Changegear V5.X
Career Accomplishments Highlights
- Trust Domain Certification (BS7799 Security Framework), Successful audit of 19 Operating Units in 18 countries.
- Shell Office 2000 Roll-out, Installed Windows 2000 Professional in 19 Operating Units across in 18 countries. Total number of computers 1100.
- Installation of 52 Satellites Dishes, Technical Co-coordinator of the team that installed satellites from Panama to Suriname and across Caribbean islands.
- Rollout of JD Edwards ERP system, Member of the Technical Team. Provided guidance on the Data conversion.
- Business Continuity, Member of the Technology Team which annually test the company's hardware and software solution at off location sites in case of possible natural disasters.
- Voice over IP Telephony Solution, Member of the Technical Team. Implementation of Hardware and Software.
- Installation of Computerized Daily Cash Book (CDB), Member of the technical and support team. Installed application at 14 Retail Sites.
- Replacement of CDB with Bizware, Member of the technical implementation team. Installed application and Point-of-Sale solution at 10 Retail stations and one Head Office.
- Office Move, Implemented Systemax Cabling system for Voice and Data. Implemented Microsoft Exchange 4.0 and Upgrade to 5.5.
- OPICS Plus, Migrate From OPICS 6.1 to OPICS Plus 3.1. Provide 1st and 2nd Level Support on OPICS Plus 3.1 Service Pack 11 Patch 5.
- Blackberry Enterprise Server (BES), Upgrade and maintain from 5.0.3 to 5.0.4 MR4.
- Blackberry Enterprise Service 10 (BES 10), Implement and Maintain BES 10 for Blackberry smartphones which has Operating System version 10.0 or greater. Also, the application allows for non-blackberry devices (iOS and Androids) to be used and manage according to company policy.
- IOS and Blackberry Smartphones, Implement, Manage and Support Non-Blackberry and Blackberry devices.
- RSA Authentication Manager Migration, Migration of Authentication Manager from Version 7.1 SP4 to 8.1 Service Pack 1.
- Domain Migration, Migrate All Servers and workstations from one domain to another.
- VMware Upgrade, Upgrade VMware ESXi hosts from version 5.5 to 6.0. Implement new View connection and Horizon View Server.
- SWIFT Alliance 7.2 Implementation, Acquire SWIFT 7.2 Hardware in accordance to vendor's recommendation. Install SWIFTNet Link, Alliance Gateway, Alliance Access and Alliance Webplatform. Configure environment to use Multi-Factor Authentication.
Personal - Mobility
Willing to travel
Personal Information
Nationality: British/Barbadian
References
- Cheryl Griffith, Former General Manager COBSCO, # 2 Ridgeway, St. James, Barbados, W.I., 246-571-2400, 246-826-7798, cherylgriffith67@gmail.com
- Neil Matthews, Director, End User and Outsourced Technology, CIBC FirstCaribbean International Bank, Technology Infrastructure, 246 467-1905, 246 256-7975 (TEMP), neil.matthews@cibcfcib.com, www.cibcfcib.com
- Marlyne Burgess, CGA, Accountant, 7 Maxwell Meadows, Christ Church, Barbados, W.I., 246 420-9805, 246 233-3603, myburgs@caribsurf.com
Capabilities And Skills
- Excellent problem solving and analytical skills.
- Proven leadership skills - including managing staff in a local, regional and virtual environment and motivating staff to achieve company objectives.
- An effective communicator at all levels within an organization.
- Able to use own initiative and work as part of a team.
Coursework
- Implementing a Microsoft SQL Server 2008 Database
- Maintaining a Microsoft SQL Server 2008 Database
- Configure, Managing and Troubleshooting Microsoft Exchange Server 2010 Service Pack 2
- SWIFT Alliance Access 7.0 - Advance
- Managing SWIFT Alliance Access
- SWIFT Alliance - Disaster Recovery
- Basic First Aid
- Course 6425A: Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services
- Course 6435B: Designing Windows Server 2008 Network and Applications Infrastructure
- RSA Authentication Manager 8.X installation and configuration
- RSA Authentication Manager 8.X Administration
Languages
English
First Language
Spanish
Beginner
A1
References
References available upon request.
Timeline
Senior Technical Analyst - On Contract
CIBC First Caribbean
03.2017 - Current
Technical Analyst
CIBC Offshore Banking Services (COBSCO)
11.2007 - 02.2017
Systems Manager
Advanced Business Systems Inc.
02.2006 - 07.2006
Diploma - Data Processing Management
Granton Institution
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