Kela-Tori Carter
Barbados
Summary
Professional administrative specialist prepared for high standards and results-oriented work. Background in managing office tasks, coordinating schedules, and maintaining records. Focus on team collaboration and adaptability, ensuring reliable and flexible support. Proficient in organizational and communication skills valued by employers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerical Officer
National Conservation Commission
03.2022 - Current
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
- Managed approximately 30 incoming calls, and emails per day from customers. Completed quotations for services offered by the NCC.
- Supported management with daily administrative tasks, enabling them to focus on strategic decision-making.
- Ensured compliance with company policies and procedures through diligent documentation review and maintenance.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Produced correspondence, reports, and contractual documents required for the department.
- Prepared comprehensive reports for senior management, providing valuable insights for informed decision-making processes.
- Improved office efficiency by streamlining document filing systems and managing electronic records.
Customer Service Representative
CIBC FirstCaribbean International Bank
01.2019 - 12.2021
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 40 high-volume transactions daily during normal and peak hours while maintaining attention to detail, ensuring seamless customer experience. Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Contributed to branch sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Associate
Popular Discounts
04.2018 - 01.2019
- Accurately processed approximately 50 POS transactions daily, returning coin, currency, payment cards, and receipts to customers while adhering to company cash handling policies to minimize discrepancies and potential losses.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
Bachelor of Science - Psychology & Sociology
University of The West Indies
Cave Hill, Barbados06.2027
Associate of Science - Social Sciences
St. Michael School
Bridgetown, Barbados04.2016
High School Diploma -
Christ Church Foundation School
Christ Church, Barbados07.2014
Skills
- Organization and prioritization
- Great verbal communication and customer service skills
- Scheduling appointments
- Documentation, filing and reporting
- Strong computer literacy: Proficient in Google Workspace and Microsoft Office Suite (Word, Excel, PowerPoint), Google Analytics and Facebook Business
- Confidential and discreet
- Office Administration
- Social media knowledge
- Legal knowledge/Contract Preparation
- Strong negotiation skills
- Goal-oriented mindset
- Punctual and well presented
Affiliations
League of Young Socialist
Lions Club
Assistant Chief Canvasser in Barbados’ General Elections 2022
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- General Management BIMAP 2024 September
Timeline
Clerical Officer
National Conservation Commission
03.2022 - Current
Customer Service Representative
CIBC FirstCaribbean International Bank
01.2019 - 12.2021
Sales Associate
Popular Discounts
04.2018 - 01.2019
Bachelor of Science - Psychology & Sociology
University of The West Indies
Associate of Science - Social Sciences
St. Michael School
High School Diploma -
Christ Church Foundation School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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