Keisha Lynch
St. James
Summary
Highly self-motivated, reliable and co-operative individual with exceptional communication and interpersonal skills. Meticulously organized and have the ability to work as a team player. Detailed and results driven with emphasis on individual growth and excellent ability to follow instructions, implement and complete tasks. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
21
21
years of professional experience
Work History
Culinary Concierge/ Admin.
Sandals Barbados
05.2020 - Current
- Duties include: Booking Reservations for Dinner on and off property, Responding to emails in a timely manner, Preparing dine arounds for large groups ( Social groups, Incentive groups up to 350 pax), Interviewing guests with food allergies and dietary requirements, Laisoning with Executive Chefs, Any other reasonable duties assigned to me by both The Food & Beverage Director and Assistant Food & Beverage Director, Preparing Payroll for 238 team members (includes preparing spreadsheets for commission), Filing and printing documents
Waitress
Sandals Barbados
11.2014 - 05.2020
- Ensuring guest satisfaction with the overall dining experience, providing food and wine recommendations, greeting and attending to guests, preparing the dining room before dining service, serving a high volume of customers, and being entrusted with important clients and large groups.
- Empowered as a shift leader, preparing team members' schedule on a weekly basis in a timely manner while ensuring all shifts are balanced to cover the needs of the operation, entering shifts in the ACM.
- Assisted other wait staff members in times of heavy customer traffic.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted in seating guests at tables or booths.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
Waitress
Almond Beach Resort
01.2004 - 01.2012
- Duties included: Assisted hostess by answering customer queries, taking reservations or to-go orders, greeting and seating guests, Took orders from customers for food and beverages, Collected and processed payments from customers, Polished silverware, shined glasses, folded napkins and set up for the incoming shift, Stocked service area with supplies such as coffee, table ware and linens
Education
Associate Degree in Arts - Accounting & Management
Barbados Community College
08.2024
Accounting and Finance for Management -
BIMAP
01.2022
Banking and Finance -
BIMAP
01.2017
Customs Procedures Course -
Advance Management Services
01.2006
Course in Airline Procedures -
Explorer Management Services
01.2005
Private Secretary Diploma -
Barbados Community College
01.2004
Caribbean Examinations Council -
Alexandra Secondary School
01.2002
ACCA Foundations In Accountancy - Accounting
EMB Accounting College
Barbados Skills
- Excellent organizational and time management skills
- Ability to take the initiative
- Excellent verbal and written communication skills
- Leadership skills
- Reservation coordination
- Guest Relations
- Administrative Support
- Customer Service
- Reservations Management
- Excellent Multitasking
- Management interaction
- Guest experiences
- Telephone Etiquette
- Outstanding customer service
Timeline
Culinary Concierge/ Admin.
Sandals Barbados
05.2020 - Current
Waitress
Sandals Barbados
11.2014 - 05.2020
Waitress
Almond Beach Resort
01.2004 - 01.2012
Associate Degree in Arts - Accounting & Management
Barbados Community College
Accounting and Finance for Management -
BIMAP
Banking and Finance -
BIMAP
Customs Procedures Course -
Advance Management Services
Course in Airline Procedures -
Explorer Management Services
Private Secretary Diploma -
Barbados Community College
Caribbean Examinations Council -
Alexandra Secondary School
ACCA Foundations In Accountancy - Accounting
EMB Accounting College
Capabilitiesskills
- Excellent organizational and time management skills
- Ability to take the initiative
- Excellent verbal and written communication skills
- Leadership skills
References
- Ms. Cherri-Anne Charles, Assistant Food and Beverage Manager, Sandals Barbados/ Sandals Royal Bahamian, 239-5376
- Mr. Junior Plummer, Assistant Food and Beverage Manager, Sandals Barbados, 833-8205
Capabilitiesskills
- Excellent organizational and time management skills
- Ability to take the initiative
- Excellent verbal and written communication skills
- Leadership skills
References
- Ms. Cherri-Anne Charles, Assistant Food and Beverage Manager, Sandals Barbados/ Sandals Royal Bahamian, 239-5376
- Mr. Junior Plummer, Assistant Food and Beverage Manager, Sandals Barbados, 833-8205
Capabilitiesskills
- Excellent organizational and time management skills
- Ability to take the initiative
- Excellent verbal and written communication skills
- Leadership skills
References
- Ms. Cherri-Anne Charles, Assistant Food and Beverage Manager, Sandals Barbados/ Sandals Royal Bahamian, 239-5376
- Mr. Junior Plummer, Assistant Food and Beverage Manager, Sandals Barbados, 833-8205
Capabilitiesskills
- Excellent organizational and time management skills
- Ability to take the initiative
- Excellent verbal and written communication skills
- Leadership skills
References
- Ms. Cherri-Anne Charles, Assistant Food and Beverage Manager, Sandals Barbados/ Sandals Royal Bahamian, 239-5376
- Mr. Junior Plummer, Assistant Food and Beverage Manager, Sandals Barbados, 833-8205
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