KEISHA HINDS

• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Studied job descriptions and qualifications to determine applicant requirements.
• Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
• Operated and maintained applicant tracking and candidate management systems.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

• Employs talent acquisition skills to source and recommend viable candidates to Management
• Conducts orientation for new hires, utilizing modern digital software
• Maintains a system for storing and analyzing candidate’s application documents
• Manage human resource documentation, including new hire letters, employee contracts and corporate policies and procedures
• Regularly updated HR databases to reflect employee information, changes in benefits and other details
• Built and developed lasting relationships with employees, peers, upper management and outside vendors
• Facilitates full life-cycle recruitment, including sourcing, pre- screening, interviewing, extending offers, and referring qualified candidates
• Developed and maintains a database to manage applications received
• Coordinates pro-active market research to develop and maintain a strong network of potential talent

Key Achievements:

• Contributed to an approximate 5% increase in productivity as a result of recruiting the right talent.
• Innovatively co-developed the orientation process.
• Co-developed the performance management system .
• Co-created and implemented HR policies and procedures.
• Explained human resources policies, procedures, laws, standards and regulations to each employee.
• Developed recruiting strategies to identify qualified candidates and build network.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Assisted in developing employee training and onboarding manuals for new hires.

• Drove performance of staff by motivating employees and positive work atmosphere and administering special gifts and rewards
• Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to manager's office.
• Led employee relations through effective communication, coaching, training and development.
• Collaborated with front office team to offer exceptional customer service.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Attracted potential customers by answering optometric questions and suggesting information about other products and services.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
• Branded the focal point to address all customers needs.
• Built rapport with over 100 customers

• Standardized office structures and processes to promote collaboration and increased performance.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
• Communicated the company's objectives to employers to meet deadlines and adhere to company budgets.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Prepared agendas and took notes at meetings to archive proceedings.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Greeted guests upon arrival and offered assistance.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Understood and implemented safety and emergency procedures.
• Managed team of employees, overseeing training and professional growth of employees.