Keisha Franklyn
101 Edgehill Terrace
Summary
Dynamic leader with extensive experience at Massy Stores (Barbados) Ltd., adept in operations management and team leadership. Excelled in enhancing team productivity and customer satisfaction, implementing effective policies, and driving continuous improvement. Skilled in problem-solving and customer service, achieving significant performance outcomes.
Overview
16
16
years of professional experience
Work History
Operations Manager
Massy Stores (Barbados) Ltd.
Sargeants Village, Christ Church, Barbados
11.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory operations to achieve timely and accurate delivery of goods and services.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Senior Operations Support Manager
Massy Stores (Barbados) Ltd.
Sargeants Village, Christ Church, Barbados
09.2019 - 10.2023
- Enhanced team productivity by providing ongoing training and development opportunities.
- Conducted regular performance reviews, setting clear expectations and providing constructive feedback to support staff growth.
- Managed cross-functional teams to deliver project objectives on time and within budget.
- Increased operational agility through effective planning, forecasting, risk mitigation strategies.
Retail Manager
Super Centre Ltd./Massy Stores (Barbados) Ltd.
Warrens, St. Michael
02.2014 - 08.2019
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Assistant Accountant
Advocate Publishers (2000) Inc
Fontabelle, St. Michael, Barbados
12.2010 - 07.2013
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Reviewed general ledger entries and assessed accuracy.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
Retail Operations Manager
Cineworld Cinemas Ltd.
Edinburgh, Scotland
12.2008 - 11.2010
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
Education
Bachelor Of Science - Actuarial Mathematics & Statistics
Heriot-Watt University
Riccarton, Edinburgh, ScotlandMasters - Agile Methodologies And Digital Transformation
La Universidad Internacional Isabel I De Castilla
Burgos, Spain09.2022
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Accomplishments
2003 National Development Scholarship awardee
Additional Information
Sub-Lieutenant in the Barbados Defence Force attached to the Barbados Cadet Corps' Sea Cadet Division.
Timeline
Operations Manager
Massy Stores (Barbados) Ltd.
11.2023 - Current
Senior Operations Support Manager
Massy Stores (Barbados) Ltd.
09.2019 - 10.2023
Retail Manager
Super Centre Ltd./Massy Stores (Barbados) Ltd.
02.2014 - 08.2019
Assistant Accountant
Advocate Publishers (2000) Inc
12.2010 - 07.2013
Retail Operations Manager
Cineworld Cinemas Ltd.
12.2008 - 11.2010
Bachelor Of Science - Actuarial Mathematics & Statistics
Heriot-Watt University
Masters - Agile Methodologies And Digital Transformation
La Universidad Internacional Isabel I De Castilla