Keisha Blackett
St Philip,#111 Casuarina Estate
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a suitable position within your organization who is ready to help the team achieve company goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Ambassador
CIBC FirstCaribbean International Bank
01.2004 - 10.2023
- Improved customer satisfaction by providing personalized service and addressing concerns promptly.
- Enhanced branch operations by implementing efficient processes for day-to-day tasks.
- Increased sales through targeted product promotion and relationship building with clients.
- Streamlined client onboarding process, resulting in improved client retention rates.
- Delivered exceptional customer service by identifying opportunities for cross-selling additional products and services based on client needs.
- Collaborated with management to implement effective staff training programs focused on improving customer interactions and overall performance metrics.
- Maintained a thorough understanding of all banking products and services offered within the branch to provide knowledgeable guidance to clients.
- Implemented successful referral programs that increased new account acquisition rates within the branch territory.
- Strengthened professional relationships with business partners by attending networking events and seminars regularly.
- Monitored key performance indicators regularly, identifying areas for improvement in operational efficiency within the branch.
- Actively participated in ongoing professional development opportunities, staying current with industry trends and news relevant to the role.
- Demonstrated leadership skills by serving as an ambassador between the bank''s various departments, facilitating effective communication and collaboration to address client needs.
- Engaged with customers to establish relationships.
- Participated in targeted PR campaigns to raise awareness of organization and initiatives.
Customer Service Representative
CIBC FirstCaribbean International Bank
07.2004 - 09.2010
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by cross-selling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Monitored cash drawers and maintained adequate cash supply.
Education
Public Relations, Marketing & Advertising
UWI School of Continuing Studies
St MichaelAdministrative Professional Secretary
UWI School of Continuing Studies
St MichaelBusiness Studies
SJP Polytechnic
St. MichaelSecondary Education
The Lodge School
St John, BarbadosPrimary Education
Charles F Broome Memorial Primary School
St. MichaelSkills
- Relationship Building
- Organizational Skills
- Event Coordination
- Problem Solving
- Time Management
Certification
Certified Makeup Artist
Timeline
Customer Service Representative
CIBC FirstCaribbean International Bank
07.2004 - 09.2010
Branch Ambassador
CIBC FirstCaribbean International Bank
01.2004 - 10.2023
Public Relations, Marketing & Advertising
UWI School of Continuing Studies
Administrative Professional Secretary
UWI School of Continuing Studies
Business Studies
SJP Polytechnic
Secondary Education
The Lodge School
Primary Education
Charles F Broome Memorial Primary School
Certified Makeup Artist
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