Katelyn Toppin
#6 Harrisons St. Lucy
Summary
To work with others in making a business grow. To seize any opportunity to gain skills and knowledge that will assist in my career choice to work as part of a team in a business environment.
Overview
4
4
years of professional experience
Work History
Consumer Sales Agent
Digicel
01.2025 - Current
- Increased consumer sales by implementing effective sales strategies and building rapport with clients.
- Analyzed consumer trends and preferences to offer targeted recommendations, increasing upsell opportunities.
- Organized product demonstrations for potential clients, leading to increased sales conversions.
- Exceeded monthly sales targets consistently by utilizing strong negotiation skills and product knowledge.
Volunteer (usher)
ICC MEN’S T20 World Cup
06.2024 - Current
- Contributed to a safe environment by keeping aisles clear, monitoring audience behavior, and reporting any issues to supervisors.
- Provided exceptional customer service by answering questions, offering directions, and resolving concerns in a timely manner.
- Promoted an inclusive atmosphere for all patrons by being attentive to diversity considerations within the audience demographic.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
Sale representative
R.J. Supplies
12.2023 - 12.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Kept work areas neat, clean and free from debris.
CHIEF INVIGILATOR
Ministry Of Education
05.2024 - 06.2024
- Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
- Improved exam security by implementing strict invigilation procedures and monitoring student behavior.
- Maintained a professional and quiet environment for optimal test-taking conditions, leading to increased concentration and better performance.
- Communicated clearly with students about exam rules and expectations, minimizing confusion and potential misconduct.
- Reduced instances of cheating through careful observation and enforcement of academic integrity policies.
- Assisted students with special needs by providing accommodations, ensuring equal opportunity for success.
- Explained library rules, policies and procedures to resolve patron issues.
- Handled emergency situations calmly and effectively, prioritizing student safety while maintaining exam integrity.
CHIEF INVIGILATOR
Ministry of Education
05.2023 - 06.2023
- Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
- Supported student wellbeing during exams by addressing concerns and providing appropriate guidance as needed.
- Streamlined the administration of exams by efficiently organizing testing materials and maintaining detailed records.
- Improved exam security by implementing strict invigilation procedures and monitoring student behavior.
Receptionist/office Assistant
Easy Speak Clinic
02.2023 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
CHIEF INVIGILATOR
Ministry of Education
06.2022 - 07.2022
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Enumerator
Barbados Statistical Service
07.2021 - 12.2021
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
Volunteer
Barbados COVID-19 “Seek And Save” Initiative
03.2021 - 04.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
The University of the West Indies
The Ellerslie School
The Coleridge and Parry School
Sharon Primary School
The Peoples Cathedral Primary School
St Peter’s Parish Church Nursery School
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
Accomplishments
- Member of the Brownies
- Member of the Kiwanis Kids Club 2009 – 2013
- Member of the New Testament Church of God Youth Chorale
- Member of the New Testament Church of God dance group
- Member of the Coleridge and Parry School Choir 2013 - 2015
- Member of the Coleridge and Parry Netball Team – U13, U15, U17 & U19
- Member of Shottas Netball Club – 2013 - 2017
- Floor Member of the 2018 Graduation Committee
- Member of the Barbados Secondary School Athletes Competition (BSSAC) 2019
Telephone
246-289-3329, 246-422-6427
Leadership Experience
- Form Captain - 3rd Form
- Form Captain - 4th Form
- Sub-Prefect - 4th Form
- Prefect - 5th Form
- Senior Prefect - 6th Form
Qualifications - Cxc
Food, Nutrition and Health, Grade 2, Principles of Business, Grade 2, Information Technology, Grade 2, Principles of Accounts, Grade 3, Mathematics, Grade 3, Accounting unit 1, Grade 5, Management of Business unit 1, Grade 4, Communication Studies unit 1, Grade 4, Entrepreneurship unit 1, Grade 3, Management of Business unit 2, Grade 5, Caribbean Studies unit 1, Grade 4, Entrepreneurship unit 2, Grade 3
Awards
- Third Place - HIV/AIDS PROJECT “Let’s Communicate” 2012
- Second Place U-13 - Barbados Secondary School Netball League 2015
- Fourth Place – U-15 - Barbados Secondary School Netball League 2016
- 3rd Place - Javelin – School sports 2018
- Second Place - Discuss – school sports 2018
- 1st Place - Javelin – School Sports 2017
- Second Place - Discuss – School sports 2017
- 1st Place - Shot put - School sport 2019
- 3rd Place - Javelin – School Sports 2019
Hobbies and Interests
- Netball
- Playing the guitar
- Cooking
- Travel
- Dancing
References
- Patrina Jordan (Miss), Hope Road St Lucy, Teacher, 246-832-7912
- Kimberley Coombes-Bowen (Mrs), #10 Providence, Christ Church, Customs Officer, 246-267-3902
Timeline
Consumer Sales Agent
Digicel
01.2025 - Current
Volunteer (usher)
ICC MEN’S T20 World Cup
06.2024 - Current
CHIEF INVIGILATOR
Ministry Of Education
05.2024 - 06.2024
Sale representative
R.J. Supplies
12.2023 - 12.2024
CHIEF INVIGILATOR
Ministry of Education
05.2023 - 06.2023
Receptionist/office Assistant
Easy Speak Clinic
02.2023 - 04.2023
CHIEF INVIGILATOR
Ministry of Education
06.2022 - 07.2022
Enumerator
Barbados Statistical Service
07.2021 - 12.2021
Volunteer
Barbados COVID-19 “Seek And Save” Initiative
03.2021 - 04.2021
The University of the West Indies
The Ellerslie School
The Coleridge and Parry School
Sharon Primary School
The Peoples Cathedral Primary School
St Peter’s Parish Church Nursery School
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