Karen Greenidge
#10 Sandown, Fitts Village, St. James
Summary
A dynamic Restaurant Manager in various outlets with 10+ years experience leading multi-million dollar restaurants as well as banquet and catering operations at award-winning restaurants .Driven to raise standards for fine dining , all day dinning and all aspects of guest relations.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Sandylane
Sandylane
06.2018 - Current
- Directed team members on effective methods, operations and procedures.
- Work closely with Director of F&B , Executive Chef and Head Sommelier to design menu and wine list.
- Lead as Shift Manager in 4 Restaurants, Villa , 2 Penthouses , 17 Luxury suites, In- Room Dinning, Spa Cafe & Pool , Barista , 9 Bars , and Clubhouse with 45 holes championship golf when required.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and beverage.
- Interacted positively with customers while promoting hotel facilities and services.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Carefully interviewed, selected, trained and supervised staff.
- Managed employees throughout preparation and service of 250+ meals per day.
- Set schedules for 60 staff by planning and designating shifts and hours.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Spearheaded maintenance and repair operations to keep building and equipment in peak condition.
- Coordinated daily and nightly shift safety and sanitation procedures for bar and lounge areas and entire restaurant.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
Assistant Restaurant Manager
Sandylane Hotel
St James
09.2016 - 05.2018
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and beverage.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Leisure & Restaurant Supervisor
Sandylane
St James
10.2013 - 05.2016
- Supervised efforts of teams within 300+ guest capacity restaurant, ensuring timely and quality servicing of guests.
Pastry Chef
Sandylane
St James
09.2003 - 10.2008
Chef 1
Disneyland
Orlando
09.2000 - 04.2002
- Maintained well-organized mise en place to keep work consistent.
- Cooked memorable dishes that brought new customers into establishment.
Education
Open And Effective Communication -
University of The West Indies
Barbados 2018
Data Visualization -
Queensland University of Technology
Edinburg 2018
Management -
Open University
United Kingdom 09.2016
Supervisory Management -
BIMAP
Barbados 09.2015
Cullinary Arts -
Barbados Community College
Barbados 07.1999
Skills
- Operations management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Budgeting
- Organization and Time Management
- Training and Development
- Attention to Detail
- Decision-Making
- Promotions and marketing strategies
- Knowledge of Wines & Spirits
- MS Office
- Staff Scheduling
- Inventory management
- Bar & Lounge service
- Pool & Beach service
- Open Table
- Hotsos
- Abacus
- Micros
- P & L Synopsis
- Recongnising and rewarding excellence
- First Aid/CPR
- Pre-openings
- Performance Management
Affiliations
- Leaders Club - Leading Hotels of the World
- Forbes Travel Guide
- AAA 5 Diamond
- Trip Advisor
- World Travel - Leading Carribean Luxury Resort
Accomplishments
- Star of the Year 2008
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
References
Jalisa Cadogan
Group & Events Manager
Beaches
Turks & Caicos Islands
Tel :+1649-347-6071
Alessandro Diliberto
Asisstant Director of Food & Beverage
Sandylane
Barbados
Tel : 246 -266-4301
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a time for everything ,everything under the heaven
Timeline
Restaurant Manager
Sandylane
06.2018 - Current
Assistant Restaurant Manager
Sandylane Hotel
09.2016 - 05.2018
Leisure & Restaurant Supervisor
Sandylane
10.2013 - 05.2016
Pastry Chef
Sandylane
09.2003 - 10.2008
Chef 1
Disneyland
09.2000 - 04.2002
Open And Effective Communication -
University of The West Indies
Data Visualization -
Queensland University of Technology
Management -
Open University
Supervisory Management -
BIMAP
Cullinary Arts -
Barbados Community College
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