Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Reading, Journal Writing, Diving
Timeline
Generic

Justin Haynes

Summary

Dynamic Quality Assurance Analyst with a proven track record at Protexxa Inc, excelling in user acceptance testing and collaboration. Spearheaded the development of efficient testing processes, enhancing software quality. Proficient in bug tracking and infrastructure automation, driving project success through effective teamwork and communication.

Skilled in identifying and resolving issues within collaborative team environment, seeking to transition into new field. Developed strong analytical and problem-solving skills through work in demanding quality assurance settings. Focused on leveraging these skills to drive improvements and efficiencies in new role.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Quality Assurance Analyst

Protexxa Inc
05.2025 - Current
  • Supported testing processes to ensure software quality and functionality.
  • Assisted in documenting test cases and identifying defects during testing phases.
  • Collaborated with development teams to understand requirements and improve testing efficiency.
  • Participated in daily stand-up meetings to discuss progress and obstacles encountered.
  • Conducted exploratory testing to identify potential issues in applications prior to release.
  • Contributed to the development of user acceptance criteria for new features and enhancements.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

IT Operations Analyst

Protexxa Inc
01.2025 - 04.2025
  • Supported incident management processes to resolve technical issues promptly.
  • Documented standard operating procedures for IT operations tasks.
  • Designed and implemented Amazon Connect to modernize the internal call routing system, improving response time and reducing manual ticket triage.
  • Configured contact flows, IVRs, and queue management to streamline IT Help Desk operations.
  • Integrated Amazon Connect with user authentication systems (SSO/Active Directory) to enable personalized support routing.
  • Conducted end-to-end testing of call flows, escalation logic, and voicemail routing using live simulations and internal QA feedback.

Amazon Web Services Site Reliability Engineer

Protexxa Inc
08.2024 - 12.2024
  • Migrated user credentials securely using Amazon Cognito, enabling seamless identity federation and authentication across cloud-native applications.
  • Configured User Pools, App Clients, and custom attributes to support username/password migration from legacy systems.
  • Automated user onboarding and credential updates using AWS Lambda triggers.


  • Deployed Moodle LMS on Amazon EC2, integrating it with an Amazon RDS (MySQL) backend for a scalable e-learning environment.
  • Configured security groups, IAM roles, and automated provisioning scripts for rapid LMS setup.
  • Implemented regular backups and failover strategy using multi-AZ deployment in RDS.


  • Built a Reverse Image Search engine using Amazon Titan Embeddings and Bedrock, delivering multimodal search across large image datasets.
  • Leveraged Amazon SageMaker to preprocess image features and train embeddings.
  • Indexed vectors in Amazon OpenSearch Service for high-performance semantic retrieval.
  • Integrated with Amazon S3 for scalable object storage and enforced least-privilege access using IAM policies.

Education

High School Diploma -

Alleyne Secondary School
Bellplaine, St Andrew
09.

Associate of Science - Pure & Applied Sciences

Barbados Community College
Howells Road, St Michael

Skills

  • User acceptance testing
  • Collaboration and communication
  • Test planning
  • Bug tracking
  • Virtualization technologies
  • Customer support
  • Teamwork and collaboration
  • Microservices architecture
  • Infrastructure automation
  • Containerization technologies
  • Linux administration
  • Log analysis

Affiliations

  • Prison Fellowship International
  • Martinist Order
  • Carew's Kenpo Karate Association

Certification

  • Google Cybersecurity Professional Certificate, Google — Issued May 2025
  • Certified in Cybersecurity (CC), ISC² — Issued Jul 2024, Expires Jan 2027
  • Endpoint Detection and Response – Foundational, Qualys — Issued Aug 2024
  • Cyber Essentials, U.S. Dept. of Homeland Security — Issued Jun 2024
  • Introduction to Programming, U.S. Dept. of Homeland Security — Issued Aug 2024
  • Introduction to Cyber Intelligence, U.S. Dept. of Homeland Security — Issued Jun 2024
  • Mastercard Cybersecurity Job Simulation, Forage — Issued Aug 2024
  • Foundation Level Threat Intelligence Analyst, arcX — Issued Jun 2024
  • Foundations of AI Security Certificate, AttackIQ — Issued Jun 2024
  • Foundations of Breach & Attack Simulation, AttackIQ — Issued Jul 2024
  • Foundations of Operationalizing MITRE ATT&CK v13, AttackIQ — Issued Jun 2024
  • Foundations of Purple Teaming, AttackIQ — Issued Jun 2024
  • Cybercrime Investigations, Maltego Technologies — Issued Jun 2024
  • Introduction to Dark Web Operations, Security Blue Team — Issued Jun 2024
  • Introduction to Digital Forensics, Security Blue Team — Issued Jun 2024
  • Introduction to Network Analysis, Security Blue Team — Issued Jun 2024
  • Introduction to OSINT, Security Blue Team — Issued Jun 2024

Reading, Journal Writing, Diving

I have a deep passion for reflective learning and personal development. Reading is my daily ritual ranging from modern quantum computing articles to metaphysics and philosophy, thus helping me remain curious and well-informed. I also maintain a journal where I log technical insights, emotional reflections, and lessons learned from challenges. These habits not only strengthen my analytical thinking but also develops my emotional intelligence and self awareness, skills I apply in team settings and professional growth. I'm also a recreational diver, while not a professional, it grants me patience, focus, and how to stay calm under pressure, qualities I value in both life and work. Whether I’m diving into the ocean or a complex challenge, I’m always seeking to explore deeply and learn continuously.

Timeline

Quality Assurance Analyst

Protexxa Inc
05.2025 - Current

IT Operations Analyst

Protexxa Inc
01.2025 - 04.2025

Amazon Web Services Site Reliability Engineer

Protexxa Inc
08.2024 - 12.2024

High School Diploma -

Alleyne Secondary School

Associate of Science - Pure & Applied Sciences

Barbados Community College

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Justin Haynes