Julia Burton

• Processed correspondence and documentation with precision to support administrative functions.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Managed filing system, entered data and completed other clerical tasks.
• Review taxpayer's returns to ensure accuracy, updating taxpayer details, process queries.
• Collaborated on special projects as assigned by leadership, coordinating and host Tax Clinics.
• Oversee the transfer and receipt of alcohol from various Distillery and Bonds/Warehouses
• Interacted with Land valuation team, vetting documentation, while responding homeowner inquiries.

Releasing Cargo; verification of Bill of Lading details against data recorded in ASYCUDA World database; collecting revenue from duties paid on imported goods; tallying daily revenue collected; training new recruits on cash collection processes in ASYCUD World.

Recording dishonored cheques in the Accounts Receivable

database; contacting defaulters for dishonored cheques and making arrangements for the collection of outstanding debts; updating the dishonored cheque list and distributing results to all revenue collection points; recording proof of payment in AYSCUDA++

Verifying documentation for Cargo Collection in Shed 2 and Shed 4, providing released documentation for cleared Cargo.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed customer accounts, ensuring accurate information and timely updates.
• Answer inbound calls in support of customer needs; organizing theickup and delivery of shipments; handling customer complaints; liaising with other organizational departments to ensure customer satisfaction; conduct ing delivery queries in multiple databases; liaising with international colleges to maintain service standards.

Warehouse Clerk

Maintaining Warehouse records; compiling list of Caribbean Examination Council outstanding customer payments; coordinating activities with the delivery team to ensure effective service; investigating reason for non-delivery of shipments; maintain a short list of submission to the Queen Warehouse.