Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Manager
Kairre Maycock & Co. Ltd
04.2019 - Current
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Improved operational planning to enhance resource utilization and reduce waste by 20%
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
Delivered feedback to decision-makers regarding employee performance and training needs
Evaluated employees' strengths and assigned tasks based upon experience and training
Used customer advice to develop process improvements and support lasting business needs
Conducted ans scheduled impromptu evaluations to assess work performance
Introduced team contests and goals to enhance productivity and improve employee morale.
Operations Manager
Leomay Inc, C/O Kairre Maycock & Co. Ltd
08.2017 - 04.2019
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiative with related direct reports
Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 15%
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
Responded to events, including network outages and issues related to vendors and telecoms
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
Updated standard operating procedures using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Partnered with vendors and suppliers to effectively manage and budget
Directed initiatives to improve work environment, company culture or overall business strategy
Assistant Manager
Sunset Crest Service Station Ltd
06.2016 - 07.2017
Designed weekly standing order for fuel deliveries after intensive study of historical data
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
Assessed job applications and made hiring recommendations for key vacancies
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Planned schedules and delegated assignments to meet coverage and service demands
Verified inventory counts remained within monthly tolerance levels
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Supervisor
Sunset Crest Service Station Ltd
03.2014 - 06.2016
Set and managed schedules to give proper coverage to required areas
Identified individual employee's unique work styles and adapted management methods
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Supervisor
Kairre Maycock & Co. Ltd
03.2013 - 03.2014
Managed team and individual performances
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Evaluated employees' strengths and assigned tasks based upon experience and training.
Manager
Morris Trading Inc
01.2013 - 02.2013
Cross-trained existing employees to maximize team agility and performance
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Onboarded new employees, including training, mentoring and new hire documentation.
Supervisor
Trevalleen Investments Inc & Morris Trading Inc
11.2009 - 01.2013
Identified individual employee's unique work styles and adapted management methods
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
Worked with management team to implement proper division of responsibilities.
Supervisor
Gundagai Inc
03.2008 - 12.2008
Ordered merchandise and accurately checked quantities of incoming goods
Handled customer complaints, resolved issues and adjusted policies to meet changing needs
Developed training, task and process guidelines and communicated clear and concise directions to employees
Maintained compliance with company policies, objectives and communication goals.
Site Supervisor
Texaco Sunset Crest
11.2006 - 03.2008
Designed and formulated site operating procedures manual
Managed over 25 customer calls per day
Ordered and received deliveries, additionally collected daily cash