JOYANN WAITHE
St. Michael
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Administrative, Human Resources and Sales/Marketing field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
HR Coordinator
Elevation Infusion Services And Elevation Homecare Agency
10.2021 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Front Desk Agent
Barbados Beach Club
01.2019 - 09.2019
- Greeted guests in a polite manner
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Facilitated guest check in and check out procedures daily
- Promoted additional services, which increased revenue
- Resolved guests’ complaints in a timely and satisfactory manner
- Managed the petty cash and sorted mail.
Retail Sales Team Lead/Supervisor
Dial Barbados Inc
01.2013 - 01.2018
- Coached, mentored and trained employees toward success
- Managed the store operations, ensuring compliance to Company policies and standards
- Collected data, analyzed the results and presented them in reports
- Conducted employee performance reviews
- Maintained employee records, including: Time & attendance and sales achievements.
Customer Care Representative
Hanschell Inniss Ltd
01.2012 - 01.2013
- Assisted customers with product and pricing information
- Managed the procurement of inventory
- Resolved customer complaints.
Pharmaceutical Customer Service Agent
RX International Inc
01.2006 - 01.2011
- Managed the procurement of inventory
- Assisted customers with their queries and complaints
- Created and maintained customer accounts by entering confidential information into the computer database
- Promoted the Company’s products to potential customers.
Team Leader/Marketing Sales Representative
Technion Barbados Inc
01.2002 - 01.2005
- Promoted the Company’s products and services utilizing various marketing techniques
- Met and exceeded sales targets
- Investigated and resolved complaints to the customer’s satisfaction
- Monitored inbound and outbound calls to conduct quality testing.
Education
Diploma- Human Resources -
Alison Institute
Front Office Management/Medical Office Assistant -
Career Development Institute
QuickBooks -
Advance Management Services
Certificate -
CSEC Caribbean Secondary Education Certificate
Certificate-Information Technology -
Computer Resources Training Center
Skills
- Problem-Solving Skills
- Customer Relations
- Quality leader
- Great time management
- Ability to adapt
- Managing Inventory Stock
- Ability to work independently or as a team
- Patient
Timeline
HR Coordinator
Elevation Infusion Services And Elevation Homecare Agency
10.2021 - Current
Front Desk Agent
Barbados Beach Club
01.2019 - 09.2019
Retail Sales Team Lead/Supervisor
Dial Barbados Inc
01.2013 - 01.2018
Customer Care Representative
Hanschell Inniss Ltd
01.2012 - 01.2013
Pharmaceutical Customer Service Agent
RX International Inc
01.2006 - 01.2011
Team Leader/Marketing Sales Representative
Technion Barbados Inc
01.2002 - 01.2005
Diploma- Human Resources -
Alison Institute
Front Office Management/Medical Office Assistant -
Career Development Institute
QuickBooks -
Advance Management Services
Certificate -
CSEC Caribbean Secondary Education Certificate
Certificate-Information Technology -
Computer Resources Training Center
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