Joshua Johnson
Bridgetown
Summary
Adept at fostering memorable experiences, I excelled in roles at Heartland Great Events and Queen's College Secondary School, enhancing client satisfaction through exceptional customer service and adaptive problem-solving. Skilled in event preparation and data management, my contributions ensured seamless operations and positive guest interactions, showcasing my ability to work effectively in team settings.
Overview
1
1
year of professional experience
Work History
Banquet Waiter
Heartland Great Events
08.2024 - Current
- Fostered enjoyable event atmosphere through friendly guest interactions
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
- Executed synchronized meal service simultaneously serving multiple guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Inspected dishes and utensils for cleanliness.
Bartender
Heartland Great Events
08.2024 - Current
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Set up glassware, liquor, and other necessary supplies for special events.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
Library Assistant
Queen's College Secondary School
08.2023 - Current
- Participated in professional development activities staying current on industry best practices trends relating school librarianship.
- Trained new library assistants and volunteers, ensuring smooth operations during peak hours.
- Managed inventory of books, periodicals, and multimedia materials to ensure accurate records and timely processing of acquisitions.
Education
Bachelor of Science - Computer Science BSC C
The University of The West Indies
Cave Hill, St. Michael06-2029
Caribbean Advanced Proficiency Exam (CAPE) - Geography, Environmental Science And Applied Math
Queen's College Secondary School
Husbands, St. James07-2023
Skills
- Strong teamwork
- Exceptional customer service
- Food safety
- Adaptive problem solving
- Table bussing
- Data entry
- Customer service
- Data management
- Documentation skills
- Technical support
Football and Photography
- I've been playing football from the age of 5 and I aspire to go pro in England some day.
- I've been engaged in photography at my church and I originally started in 2021.
Timeline
Banquet Waiter
Heartland Great Events
08.2024 - Current
Bartender
Heartland Great Events
08.2024 - Current
Library Assistant
Queen's College Secondary School
08.2023 - Current
Bachelor of Science - Computer Science BSC C
The University of The West Indies
Caribbean Advanced Proficiency Exam (CAPE) - Geography, Environmental Science And Applied Math
Queen's College Secondary School
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